How to get your chronic
medicine
Chronic medicine is used on an ongoing basis to treat chronic health conditions such as diabetes,
hypertension and hypothyroidism. You will need to apply for authorisation for your chronic medicine
with Bonitas. A 40% co-payment applies if you choose to use medicine that is not listed on the applicable
formulary or if you do not use a Designated Service Provider where required.
How do I apply for
chronic medicine?
Get a prescription from your doctor.
2
What happens if my
application is declined?
1
Log in to www.bonitas.co.za and apply online or call us
on 0860 002 108 or email [email protected] or
ask your doctor or pharmacist to call us on 0861 100 220
and apply on your behalf.
Once your application has been assessed, you
will receive a medicine access card listing the
chronic authorisations to be paid from your
chronic medicine benefit.
3
If your application is declined, you may
need to:
• Send us a motivation from your GP
• Send us additional test results
• Consider using different medicine
How do I update my
medicine?
When you apply for chronic medicine,
you are approved for treatment of your
condition and not a specific medicine.
When you need to change or add a
medicine for your condition, you can
do this at your pharmacy or Pharmacy
Direct with your new prescription
without contacting us. All prescriptions
are only valid for 6 months. Please send
your pharmacy or Pharmacy Direct an
updated prescription every 6 months
so that you continue receiving your
medicine.
Consider generics to make
your benefits stretch further
Need some help?
Call:
0860 002 108
Email: [email protected]
Page 11
A generic drug is a pharmaceutical
equivalent to a brand-name product
in dosage, strength, use, quality and
performance. Generics are usually
cheaper than originals but work just
as well, helping you get more value for
money as they attract no or minimal
co-payments.