Manage your chronic medicine correctly
Register your chronic condition with us so payment of your medication can be made from Risk and not
your savings. Try to use the medication on your plan’s formulary and obtain this from a network pharmacy
or a Designated Service Provider.
Get with the programme
Join one of our Managed Care programmes related to your condition. These programmes have been
specifically created to help you manage serious conditions such as cancer, diabetes and HIV/AIDS. They
help you use your benefits correctly to get the best care.
Pay for over-the-counter medicine
If you can, try to pay for over-the-counter medicine out of your own pocket and not out of your medical
savings account. This way, your savings will go further to cover more of your medical costs.
Pre-authorise your hospital stay
Pre-authorisation is needed for all hospital admissions so your hospital stay will be covered. Ask if there
are any co-payments or sub-limits that will apply and what you can do to avoid these. Call 0860 002 108 or
email [email protected] to get a pre-authorisation number.
Call ER24 in an emergency
ER24 is our contracted provider for medical emergencies. In an emergency, please call 084 124. Place the
ER24 stickers you receive in your welcome pack on the window of your car so that you can get assistance in
case of an emergency. The ER24 number is also shown on your membership card.
Page 21