Guiding you through our new updates
We’ re always looking for ways to make things easier for our members. As a result, we’ ve revamped our website, social media platforms and the call centre to allow us to assist you more efficiently.
Introducing the all new www. bonitas. co. za
Our new website went live in July, with a polished design and enhanced functionality. The website is designed to offer easy navigation, so that you can find what you’ re looking for quickly. It includes more information about your plan, the care programmes we offer, wellness and maternity benefits and much more.
There are a range of online tools available
• Use the Find a Plan Tool to see if your plan meets your healthcare needs
• Try the Comparison Tool to compare the benefits of each plan – especially if you’ re considering changing your plan
• Find a doctor on our network and help your benefits last longer with the Locate a Provider Tool
Remember, you can take control of your membership by logging into the online self-service member zone to download your tax certificate, view your available benefits and see your claims history.
Get info on using your benefits and health tips too
The website features a range of helpful information, such as how to get your claims paid quickly, more information on your free annual wellness check and using your Wellness Extender. You can also learn more about preventative care as well as maternity and childcare benefits to keep your little ones in good health.
Pay special attention to the Live Your Best Life section which is regularly updated with health articles and tips to use your medical aid more effectively.
An improved call centre
Over the past few months, we’ ve been optimising our call centre to ensure our staff have all the knowledge, skills and tools to provide you with the assistance you need, quickly and efficiently. We’ ve also updated the call centre recording so that you can reach the department you need, without long waiting times. Remember, our staff are able to assist you in all 11 official languages – so you can get the support you need.
B-Living Issue 3, 2017 Page 16