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Margaret’s vision for a diversified service
provider that would free doctors from
medical administration was realised with
the foundation of Synapse in 2009. She
is currently completing a PhD at UTS on
Medicare claiming and compliance. She is
a regular contributor to Australia’s health
reform debate and was recently in New Delhi
to attend the second edition of Australia
Business Week India 2017.
of thinking to have my own office
in India because it was difficult to
control human resources through
contract services. Quality, privacy
and security was an issue since
healthcare data was involved. When
we were still thinking, around the
same time Mr Narendra Modi had
been elected and one of the first
thing he said was that every Indian
should have a bank account. And he
implemented it quickly. That I must
say gave me a confidence that India
is surely making its move towards
digital transformation. So, I decided
to set up my office in Chennai in
2014.
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BioVoiceNews | October 2017
So how has been the
experience in Chennai so far?
What next?
Chennai is an amazing place and
we have close to 100 people in
our office there. We are recruiting
constantly for the American clinical
codes and we then train them
accordingly to handle the codes be
it American or Australian. We have
expanded our service to Dubai and
Saudi. Thanks to Indian office ,we
have been able to cater to Middle
East. Now, we are looking at Indian
market as an opportunity. One of
the challenges is that clinical coding