BioVoice News eMag September 2023 | Page 25

diagnoses , optimizing resource allocation , and enhancing patient outcomes .
What initiatives has the Paras Health taken to integrate smart technologies and how have these positively impacted quality of patient care ?
Paras Health has taken significant initiatives to integrate smart technologies , resulting in a substantial positive impact on the quality of patient care . These initiatives span various aspects of healthcare delivery .
We have introduced omnichannel patient engagement through a userfriendly website and patient app . This includes features such as e- prescriptions and health tracking , which allow patients to monitor their health conveniently . Integration with medical devices like Accucheck , Kardia 6L , and Omron provides real-time health data to both patients and clinicians .
The hospital employs Customer Relationship Management ( CRM ) tools and Net Promoter Score ( NPS ) feedback systems to maintain ongoing patient engagement . Workflow-driven complaint resolution ensures that patient concerns are addressed promptly and efficiently .
Paras Health utilizes an Electronic Health Record system across outpatient ( OP ), inpatient ( IP ), and emergency room ( ER ) settings , complemented by an AI-enabled Clinical Decision Support System ( CDSS ) with ICD10 coded diagnoses .
The hospital has implemented a cloudenabled , centralized Health Information System ( HIS ) platform , streamlining data management and process efficiency across the organization . These technological advancements collectively contribute to elevating the overall quality of patient care at Paras Health .
How are the smart hospitals taking care of data management and data security ?
In smart hospitals , stringent data management and security measures are in place to protect the substantial volumes of patient and operational data . This includes encrypting all patient data , both at rest and in transit , using the latest encryption standards . Additionally , robust security protocols are implemented across patient-facing applications , ensuring data integrity . Moreover , these hospitals rely on SOC II compliant cloud infrastructure , adhering to rigorous security standards .

HealthTech

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