Billing Frequently Asked Questions( FAQ)
When you access your PatientWallet for the first time, you will automatically be registered for e-notifications that will be sent to your email address provided in the PatientWallet. All patients will be mailed a paper statement unless you view and access your statements through the PatientWallet. If you access your statement through the PatientWallet, then you will be enrolled automatically in e-statements. You can change your preferences by going to:
• mychart. renown. org
• Menu > Pay My Bill
• In the PatientWallet, click Settings
You can enroll in text message notifications and update your e-notification and e-billing preferences there. Glossary of Key Billing Terms The following terms may help you better understand your bill and the billing process.
Activation Code
• This code enables you to login and create your own MyChart user account, along with user ID and password.
Adjustment
• When your balance due has increased or decreased, both the insurance company and the hospital could adjust your balance.
Charge
• The initial amount that a hospital gives to each service before a patient has the service.
Claim
• A form submitted to the insurance company for payment.
Co-insurance
• A percentage of eligible expenses that you must pay. Co-insurance usually applies after you meet your deductible.
Coordination of Benefits
• Determining which insurance company pays first if you are covered under more than one insurance plan.
Copay
• When you pay a specific amount for a service, a copay is due at the time of service.
Cost
Our Mission Renown Health makes a genuine difference in the health and well-being of the people and communities we serve.
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