Billing Frequently Asked Questions( FAQ)
informational only statement. After that, you will only receive your one monthly guarantor billing statement with the amount you are responsible to pay. Who is Patientco? Renown has an integrated partnership with Patientco to provide billing statements, and handle payment processing. Patientco is both HIPAA and PCI compliant.
What is the PatientWallet? The PatientWallet is directly integrated with MyChart and is the location where you can view statements, make payments, and self-enroll in automatic short-term and long-term payment plans.
Where and how can I make payments?
• Pay in Full: o Online: login to MyChart at mychart. renown. org and access the PatientWallet( Menu > Pay My Bill). Please allow up to 24 hours for your payment to be reflected on your account online
• If you do not have a MyChart account, you may Pay as Guest for a one-time payment on mychart. renown. org o Automated phone line: 833-374-0081 o Mail:
• Renown Health
• PO Box 4072 Alameda, CA 94501-4072 o In person:
• 850 Harvard Way, Reno, NV 89502
• Short-term automatic payment plans: o Online: mychart. renown. org in the PatientWallet o Phone: 775-982-4130
• Long-term automatic payment plans: o Online: mychart. renown. org in the PatientWallet – this is serviced in direct partnership with ClearBalance. Please see“ What is Clear Balance and How can it help me with my payment plan needs” section.
• Financial Assistance: o Online: renown. org / financial-assistance-program o Phone: 775-982-5747 o Please see“ Need assistance for paying for your care” section
ALB / 1904-SP006400
What are my payment plan options? If you cannot pay your balance in full, you now have the opportunity to self-enroll in automatic payment plans through mychart. renown. org in the PatientWallet.
Our Mission Renown Health makes a genuine difference in the health and well-being of the people and communities we serve.