Billing Frequently Asked Questions( FAQ)
1. An initial statement with a summary of your charges( for hospital-based services only)
2. At least five written notices to contact you via mail
These contacts will occur over a 120-day period from the first attempt to contact you.
You will always have the ability to ask us for an itemized statement or contact a customer service representative about your bill.
If you have not submitted payment or make payment arrangements with us after five written notices, we will send your account to a collection agency. Additionally, your account will be sent to a collection agency if you indicate at any time that you will not pay your bill or the written notices are returned due to an invalid address. Renown does offer patients a 10 calendar day grace period from the date the account is sent to collections. Please contact our Renown Billing office at 775-982-4130 or 1-866-691- 0284 in that case and a representative will gladly assist if you are able to pay your balance at that time.
Renown Health wants all patients to have a clear understanding of their statements and options to pay. We are glad to provide clarity on any accounts sent to collections as well. The best way to get those questions answered, or clarify whether or not you were sent to collections in error, is by calling one of our Renown Billing office representatives. They will be happy to review your statements and balances with you. Please call us at 775-982-4130 or 1-866-691-0284.
Why do I see the same items on the doctor’ s charges as I do for the hospital’ s charges? Physicians and hospitals may bill a patient separately for healthcare services provided. Quite commonly, patients may receive bills from physicians who are not employed by the hospital in which they practice medicine. The hospital charges are the costs incurred by the hospital facility, such as room and board, supplies, medications administered, and tests performed. The physician can bill a patient for their independent services, such as their time spent with a patient during an office visit, surgical services or procedures they performed, or consultations and treatments they rendered. A few examples of healthcare providers our patients may receive separate healthcare bills from may include, but are not limited to:
• Associated Anesthesiologists: 775-348-1900
• Northern Nevada Emergency Physicians: https:// www. nevadaemergencyphysicians. com /
• Reno Radiological Associates: https:// renorad. com /
• Sierra Pathology Associates: http:// www. sierrapathology. com /
• REMSA / Care Flight Air Ambulance: https:// www. remsahealth. com / air /
Our Mission Renown Health makes a genuine difference in the health and well-being of the people and communities we serve.
ALB / 1904-SP006400