Bede's Senior School Calendar Autumn 2017 St Bedes SEN A6 cal AUTUMN 2017 final | Page 65

St Bedes SEN A6 cal AUTUMN 2017 .qxp 04/07/2017 15:35 Page 64
BEDE’S PUPIL COMPLAINTS PROCEDURE (TRUST-WIDE)
STAGE 1
If a pupil has a worry or complaint, in most cases they will be able to communicate that
informally to an adult who knows them. Any pupil having a grievance can approach any of
the members of staff within their House or indeed the School (their Housemaster /
mistress, tutor, Form teacher or matron would normally be the person best placed to deal
with the matter in the first instance)
If a pupil feels that their problem has not been properly addressed or sorted out the
following procedure is laid down whereby they can make a more formal complaint. A pupil
will not be penalized for making a formal complaint in good faith.
STAGE 2
If any pupil feels the need to make a formal complaint about a matter which is causing
distress or a problem which cannot be otherwise resolved he or she should inform (at the
Senior School) a Deputy Head, Assistant Head or the Chaplain, or (at the Prep School) the
Deputy Head, Head of Year or the Welfare Officer either verbally or in writing. The
complaint will be acknowledged within two days and a written record will be made of the
complaint.
STAGE 3
The complaint will be investigated by a mutually agreed, independent person, sanctioned
by the Headmaster, and resolved either to the pupil’s satisfaction or with an otherwise
appropriate outcome, which balances the rights and duties of those involved. The
investigation will normally be completed within two weeks. The complainant will be
informed of the outcome in writing.
STAGE 4
If the pupil, or his / her parents or carers, feel that the procedure detailed above has not
dealt with the complaint satisfactorily then a letter setting out the unresolved complaint
should be sent to the Headmaster. The School will then follow the Bede’s Complaints
Policy, which is available on the website.
IN ADDITION
Pupils are also reminded that they have access to help outside of the School
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