8 ADVERTISING
| Bed & Breakfast
News | Summer 2019
PROMOTION
Spilling the beans on the
secret to guest satisfaction
Good coffee is far more important
than good pillows when it comes
to the perfect bed and breakfast
experience, Nestlé Professional ®
has discovered*.
We conducted a survey of people who
have stayed in a bed & breakfast or guest
house within the previous 12 months.
The results showed that 33 per cent of
respondents said good coffee was among
the most important things, compared to
only 5 per cent who said the same of
pillows*.
To help B&B owners and managers
find the perfect coffee solutions
for their guests, NESCAFÉ ® has
launched a new online tool. Score
your bed and breakfast by visiting:
www.nestleprofessional.co.uk/
bandb_coffee_score and answering
a few simple questions. You’ll
get some tips on improving guest
satisfaction when it comes to your
coffee offering, and we’ll send you
samples to get started.
NESCAFÉ ® stick packs and sachets
can be bought from cash & carries
and wholesalers.
For us this is no surprise. Our 80 plus
years’ of coffee-making experience has
taught us that good coffee can make all
the difference in guest satisfaction.
Our knowledge also means we know
how to deliver the very best in instant
hot beverages. With our sachets in your
rooms, guests have access to a wide
selection of different product ranges.
* NESCAFÉ ® in association with 3GEM,
survey of 120 people who have stayed at a B&B
or guest house in the last 12 months, October 2018
** Centre for Economics and Business Research,
Coffee and Its Impact on the UK Economy, April 2018
*** IRI MAT 52 weeks, May 2016