Bed & Breakfast News Christmas 2016 (#43) | Page 9

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‘Secret 4’ – Quality Service
Care for guests - from their first point of
contact - to after they leave. The Bullochs
welcome single night stays - Carol said
that one of their most loyal regular clients
had stayed first for a single night.
Make guests feel relaxed and at home;
treat them as individuals - helping them
get the most out their visit. Pay attention
to detail - and finally, exceed their
expectations!

‘Secret 5’ – Quality Food
Food is a big thing at the Dulaig, and that
means ‘the best of ingredients in peak
condition, freshly prepared and cooked
to order’.
Carol & Gordon use ‘Home-made, homegrown or locally produced and Scottish’
produce wherever possible. Hot food at
The Dulaig is always cooked to order.
One guest called their breakfast buffet
‘mind-blowing’.
And of course, there is what one guest
christened ‘The Dulaig Cake Fairy’!
The message is: “Food should not only
be well presented, but sometimes
surprising and fun”.

‘Secret 6’ – Keep up the Standard
Finally, keep up the standard and
‘continuously improve’ – by listening
to guest feedback, and by staying up
to date with legislation and market
developments, e.g. through a trade
association. Carol’s final words were . . .
“keep up the passion!”
It is heartening that great examples
like the Dulaig prove that success in the
luxury B&B business can be achieved and
recognized in a few years by homework,
hard work, focus – and passion.