Beacon Tabs 2019 Remember When - Page 2

Old-fashioned customer service fading from society By Beth Scott COSHOCTON – Th ere was a time where customers could walk into any store on Main Street in Coshocton and receive service with a friendly smile and a hand shake. Th ose days are quickly becoming a thing of the past as the internet and online sales through popular selling sites have taken the customer service out of shopping. While online sites promise fast and friendly service to its customers in need of help, that will never compare to one-on-one human interaction and personal rela- tionships between customer and shop employees that is formed over the years. Greeting customers when they walk through the door and off ering friendly and effi cient customer service is something that Steve Murray of Carroll’s Men’s Shop strives to achieve. “Service is something you can’t buy,” said Murray. “People anymore don’t care about service. Th ey buy everything online. We are just old-fashioned people and we care about service. Th at’s what we strive for. People know when they come in here, they are going to be taken care of.” Murray started working at Carroll’s in April 1967 and bought the store in 1984, carrying on the traditions of original owner Tom Carroll. Carroll’s sells suits, dress shirts, ties, and started selling sporting goods in the 1970s. Th ey also rent tuxedos. “I learned from Tom to be kind to people and off er them what they want,” said Murray. Unfortunately, partly due to increased internet sales, Contributed | Beacon old-fashioned customer service hardly exists in the world today. “Th e really big thing is the internet,” said Murray. “It’s convenient for customers to order 24/7, but there’s no customer service. If it doesn’t fi t, you have to send it back.” Murray said that many people in the business world don’t dress the way they used to. Employees and Specializing in managers alike always Custom wore a sports coat and suit Design, to work each day. Etching and “We just want to get the Carving of word out that we off er great Fine Memorials services and if customers have a problem, we will try to take care of it,” said Murray. Another men’s clothing store that used to be in Coshocton was Buckeye Clothing on Main Street. Kenny Grier started work- ing there in high school and eventually, worked his way 1896 SHRIVER 2019 Proud to have served the people of Coshocton and our surrounding communities since 1896! Granite • Marble Bronze • Mausoleums Cemetery Lettering & Cleaning 2-B THE BEACON up to manger. “Th ere were three or four stations throughout the main fl oor and the cashier was in an elevated portion and they had these tubes overhead like they have at the banks,” said Grier. “All of the change was handled at those three stations. Th at’s where you would pay for your items, and all the money would go into these tubes and wired over to the cashier and she would make change and send them back.” Buckeye Clothing off ered men’s clothing that was a higher standard with brands like Leatherneck and Palm Beach. Th ey also sold men’s hats in which Stetsons was a popular brand. “Th at was back when you had a lot of businessmen from Shaw Barton and companies where the norm was to wear a suit and tie,” said Grier. “You never see any hats any- more. In the summer, men would switch from felt hats to straw hats.” Grier said that the one thing he enjoyed the most about working at Buckeye Clothing was the people and the relationship he developed with the customers. He also re- members the large glass window in the front of the store. “When I was the manager, all across the front Main Street entrance was a large glass display window,” said Grier. “We would always put in the appropriate style of clothes for that season. One thing I enjoyed was dressing the window displays.” Buckeye Clothing off ered suits, hats, dress shirts, ties, gloves, and anything else a man would need to look his best. “It’s changed because everything is done from home online,” said Grier. “I remember they also had in the 1950s, whenever you bought something, they’d tear off a tax stamp. You’d pay for an item and if it was taxed, you’d pay eight or 10 cents. Th e merchant would have stamps and they’d tear those off and give to you.” Grier also remembers Main Street used to look a lot diff erent than it does today. “Main Street was busy,” said Grier. “Th ere was a lot of competition in each type of store. Th ey had fi ve and dime stores, Woolworths, JJ Newberry, and O’Neils that oc- cupied a good portion of Main Street. Th ere were two or three women’s hats stores that sold nothing but women’s hats. Th ere were three or four shoe stores.” Unfortunately, the days of old-fashioned customer ser- vice have been replaced by online convenience. “It’s a shame,” said Grier. “I know time marched on, but it’s a shame now that they’ve lost personal contact with each other. It’s very impersonal now with buying every- thing online.” 1132 Cemetery Drive Coshocton, Ohio 43812 e-mail: 740-622-5833 FAX: 740-295-0173 TIRE SERVICE • NO APPOINTMENT NEEDED • OIL CHANGE 2171 Otsego Ave, Coshocton Great Service in a New Location! • BRAKE SERVICE • COMPUTER DIAGNOSTIC • TIRES - NEW & USED • FLAT REPAIR • ROTATIONS • SERVICE WORK 740-622-6989 Hours: M-F 8-5 • Sat 8-Noon COMPLETE ON THE FARM SERVICE 0020_092618 May 1, 2019