Beaches Premier Holidays Beaches Brochure 2018 | Page 67

Safety and security
You can obtain current travel advice from the Foreign and
Commonwealth Office Travel Advice Unit at their website
www.gov.uk/knowbeforeyougo.
Special requests
If you have any special requests relating to your holiday, you
should advise us when you make your booking. Although we
are happy to pass on any requests to our suppliers, we cannot
guarantee that they will be fulfilled and any additional costs
involved will be passed on to you. Special requests do not form
part of your contract with us.
All children under 2 years of age are classed as infants. No
seat is allocated on flights. It is customary for some hotels to
make a nominal charge for food taken and some may also
make a charge for the provision of a cot. This is payable before
departing the hotel. Should a bed be required, please ensure
that you request this at the time of booking, as an additional
charge may be applicable.
Sky cots for ‘small’ infants (weight, age and size restrictions vary
between airlines) may also be available on flights and should be
requested at the time of booking. advise us at the time of booking. You will be required to
present your marriage certificate to claim any offers.
Code share flights
On certain routes, airlines operate a "code share" system,
whereby flights will operate under several airline flight
numbers. However, the aircraft (and consequently the
seating configuration) and staff will be supplied from only
one of the carriers involved. We cannot guarantee which
carrier will be operating any given "code shared" flight and
a change in carrier is not considered to be a major change. Where you take our insurance, the premium must be paid at
the time of booking. If, once you have considered the cover in
detail, you decide that it does not meet your needs, you may
have a full refund of the premium if you return the documents
within 14 days, unless you have travelled, made a claim or
intend to make a claim. After 14 days, the insurance premium is
not refundable under any circumstances.
Data protection policy
In order to process your booking and to ensure that your
travel arrangements run smoothly and meet your requirements
we, and your travel agent, need to use the information you
provide such as name, address and any special needs/
dietary requirements etc. We take full responsibility for
ensuring that proper security measures are in place to
protect your information. We must pass the information on
to the relevant suppliers of your travel arrangements such as
airlines, hotels, transport companies etc.
The information may also be provided to security or credit
checking companies, public authorities such as customs/
immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European
Economic Area (EEA), controls on data protection in your
destination may not be as strong as the legal requirements
in this country. We will not, however, pass any information
onto any person not responsible for part of your travel
arrangements. This applies to any sensitive information that
you give to us such as details of any disabilities, or dietary/
religious requirements. This transfer is necessary for us to be
able to fulfil your requirements.
Insurance
It is advisable to take out an insurance policy at the time
of booking as you are at risk as soon as your deposit
is paid to us. If you fail to make appropriate insurance
arrangements in a timely manner, we will not be liable for
any losses or expenses which you may incur for claims
which might normally have been covered by insurance in
respect of circumstances for which we are not responsible.
Local assistance
We have appointed agents in most of the destinations featured, who
can be contacted by telephone should you require assistance. In
some areas, representatives may also make visits to hotels, but as
many of our clients prefer to retain their privacy, we try to keep any
intrusion on their holiday to a minimum. Travel documents contain
contact details in case you require assistance in an emergency.
Local charges
Some items cannot be included in the holiday price. In some
countries, for example, airport taxes are payable locally on
departure or hotels may levy a service charge per room night
and in some cases, local authorities impose tourism taxes, which
are compulsorily added to hotel bills and payable locally. The
charges may be introduced/changed/increased without notice
and are beyond our control. Similarly, you are responsible for
obtaining and paying for any visas required. You may also find
there is a local charge for car parking at hotels, the use of tennis
courts, hire of equipment, sun beds, watersports, health clubs,
baby sitting, children’s clubs, cots, porterage etc.
Tours
Some tours may only operate if a minimum number of
people book. Where this is the case, we will notify you at
the time of booking that the tour is subject to a minimum
number of people and should the tour be cancelled, you
will have the choice of accepting an alternative (subject
to availability) or, if the tour is a significant part of your
holiday, you will be offered the option to cancel your
holiday and receive a full refund of all monies paid. Day
excursions and some short side trip tours may similarly be
dependent on minimum numbers. Wherever possible, we
will contact you prior to departure (or alternatively you will
be contacted by our local agent) to advise you of this and
you will have the choice of accepting an alternative tour
or an alternative date, where available, or receiving a full
refund of monies paid for that tour.
Travel arrangements
When you book your holiday we will give you the best
information we have then about your travel dates, time,
routing, carrier and aircraft type. However, carriers can and
do change dates, times and routing at very short notice and
we cannot control these changes. When such changes are
made, we will do our best to help you make arrangements
to minimise inconvenience to you.
If we are notified, in advance, by the airline of schedule
changes affecting your itinerary, we will notify you (if there
is time to do so before departure). If the timing change is
one hour or less, this will be advised to you on your travel
documentation when issued.
We cannot accept responsibility if you miss your departure
because you check in late. Whilst we cannot guarantee
specific seat allocation, some airlines do accept requests
which we will be pleased to pass on. All flights are non-
smoking services.
Early or late arrivals
Rooms are normally available on your arrival day from
1500 hours onwards and you will be required to vacate
your room by mid morning on your departure day. It is our policy that once you have checked in you are the
responsibility of the carrier. Transport may be delayed
or cancelled due to bad weather, technical problems or
unavoidable and extraordinary circumstances. Except
where this leads to a major change to contracted services,
we will not be liable for any loss or expense incurred in
such cases, nor obliged to refund any payment for unused
accommodation or services at your destination. Where we
have a representative present, we will always try to help
Meals
The meals included in your holiday are indicated on each hotel you to make appropriate arrangements for meals and/or
accommodation if your transport is delayed. However, if
description. Half board includes breakfast and dinner. Where
half board is booked, the first meal included in your holiday will you have purchased holiday insurance, you may find that it
normally be dinner on your arrival day, and the last breakfast on will pay certain benefits in the event of delays.
your departure day. Most hotels also have set meal times. If your Transfers
arrival or departure does not coincide with normal meal times,
Hotel transfers will be shown on your confirmation, if
you may find that some hotels will only provide a light/cold
you have booked them. Whilst we do not include them
snack or continental breakfast. In case of early morning arrivals automatically on all holidays, these can be added at a
and late departures, it is possible to obtain extra meals and these supplement on request, in most locations. Shared transfers
must be paid for locally before your departure. Please note that may involve stops at other properties en route to your own
whilst hotels will do their best to cater for special dietary requests, accommodation and may also be combined with arrivals
menu choices may be limited.
and departures from other flights, which may involve a short
wait.
Some hotels hold special dinners on 24 December and/or
Health and vaccinations
At the time of going to print no compulsory vaccinations
were required for the destinations we feature. However,
vaccinations against Cholera, Hepatitis A, Typhoid and
Polio are recommended, as is a course of Malaria tablets
for certain destinations. If you have recently visited an area
known to be infected with Yellow Fever, you may be required
to produce a certificate of vaccination against Yellow Fever
before being granted entry into some countries. For further
and up to date advice please contact your GP or refer to the
NHS website at www.fitfortravel.nhs.uk 31 December, which are usually compulsory for stays including
these dates. We will advise you of the price of any applicable
compulsory special dinners at the time of booking, if known, or
at a later date when a revised invoice will be issued.
Minors
Some countries have special requirements relating to entry for
children under 18 years, which may involve you obtaining
particular documentation. For example, you may be required
to obtain an affidavit from a notary if a child is not being
accompanied by both parents. You should check this information
with the relevant consulate or embassy.
If you are pregnant, please inform us at the time of booking.
Both airlines and ferry companies place restrictions on travel
in the last trimester of pregnancy. These do vary from one
company to another, so check with us and we will give you
current advice. Premier Plus, Bonus Buys and Early Booking Offers
All offers are available for holidays started and completed
within the period stated and all nights must be consecutive. They
may also be subject to availability and for bookings made by
a certain date or may be withdrawn at any time without prior
notice. Offers for items such as champagne are per booking,
not per person. Where more than one offer is advertised, these
may not be combinable and you may have to choose which you
prefer. This will be explained to you at the time of booking.
Please note that where information is also held by your
travel agent, this is subject to your agent’s own data
protection policy. Your data controller is Premier Holidays.
You are entitled to a copy of your information held by us.
If you would like to see this please contact us in writing,
signed and dated.
Honeymoon and anniversary offers
If you are celebrating your honeymoon, silver, pearl, ruby,
gold or diamond wedding anniversary (offers not valid for
other anniversaries) and wish to take up any offer, you must
www.premierholidays.co.uk
When we sell a package holiday to you, we are obliged
to comply with The Package Travel and Linked Travel
Arrangements Regulations 2018. These obligations
are incorporated into our booking agreement, but you
can find more information on our website at:
www.premierholidays.co.uk/package_travel_regulations
This brochure is produced by:
Premier Holidays Ltd
Registered address:
Building 1020,
Cambourne Business Park,
Cambourne, Cambridgeshire
CB23 6DW
Registered number: 01791598
BOOKING AGREEMENT
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