Beaches Premier Holidays Beaches Brochure 2018 | Page 65
BOOKING AGREEMENT
You enter into a booking with us when we issue our
confirmation invoice. If you then cancel, there will
be cancellation charges. Initially this may only be a
deposit, but can go up to 100%.
You can make changes to your booking in certain
circumstances. We make a charge for this. We can
change and cancel your booking. We’ll pay you
compensation in certain circumstances.
We are responsible to you for providing your holiday
but there are legal limits.
We are a Member of ABTA and we provide
protection for your money. For holidays which include
a flight, your protection is provided under the terms
of our ATOL (Air Travel Organiser’s Licence) and
for holidays which include ferries or land-based
arrangements only, the financial protection is provided
by way of a bond held by ABTA (Association of British
Travel Agents.
N.B. Read the full terms below for more information
and for other important rights and obligations.
YOUR HOLIDAY BOOKING IS WITH PREMIER
HOLIDAYS LTD.
affected by unavoidable and extraordinary circumstances.
In such circumstances, we will arrange for your booking
to be terminated and for you to receive a full refund.
We will observe advice provided by the UK Foreign &
Commonwealth Office.
5. If you change your booking
If, after our confirmation invoice has been issued, you
wish to change your travel arrangements in any way, for
example your accommodation, we will do our utmost to
make these changes but it may not always be possible. Any
request for changes to be made must be in writing from
the person who made the booking or your travel agent.
You will be asked to pay an administration charge of £25
per person, and any further cost we incur in making this
alteration. You should be aware that these costs could
increase the closer to the departure date that changes are
made and you should contact us as soon as possible.
A ‘change’ is deemed to be a correction or an
enhancement to the existing holiday. If you request major
alterations to your holiday (this includes, for example,
changing dates of travel, substituting destinations or any
other changes which significantly alter the original holiday)
this will be termed a cancellation and charges, as per
clause 4, will apply.
Note: Certain travel arrangements may not be changeable
after a reservation has been made and any alteration
Premier Holidays Ltd, Building 1020, Cambourne Business request could incur a cancellation charge of up to 100% of
Park, Cambourne, Cambridgeshire CB23 6DW. Telephone: that part of the arrangements.
08444 937 999 Email: customerservices@premierholidays.
You can transfer your booking to another person, who
co.uk. Registered number: 1791598.
satisfies all the conditions that apply to this booking, by
2. Your holiday booking
giving us notice in writing as soon as possible – this would
normally need to be at least 21 days before departure.
A booking will exist as soon as we issue our confirmation
Both you and the new traveller are responsible for paying
invoice. This booking is made on the terms of this booking
all costs we incur in making the transfer. We would advise
agreement and also the contents of the important
information section, which incorporate any other restrictions you that airlines do not generally permit names to be
and obligations. When you make a booking you guarantee changed on bookings and it may, therefore, not be possible
to transfer your booking. In this case, your booking will be
that you have the authority to accept and do accept on
treated as a cancellation and you will be liable to pay the
behalf of your party the terms of these booking conditions.
cancellation charges detailed in clause 4.
3. Paying for your holiday
1. Our details
When you make your booking you must pay a deposit.
Deposit amounts may vary and we will advise you of the
amount at that time. The balance of the price of your travel
arrangements must be paid at least 10 weeks before your
departure date. Occasionally, for certain types of bookings,
the balance may become due earlier than this. If this is the
case, you will be advised of this at the time of booking. If
the deposit and/or balance is not paid in time, we shall
cancel your travel arrangements. If the balance is not paid
in time we shall retain your deposit.
4. If you cancel your holiday
You, or any member of your party, may cancel your travel
arrangements at any time. Written notification from the
person who made the booking or your travel agent must be
received at our offices. Since we incur costs in cancelling
your travel arrangements, you will have to pay cancellation
charges as follows (see also the exception below):
Period before departure in which you notify us
Cancellation charge (excluding insurance)
No of days before
departure when
we receive your
cancellation
Amount of cancellation charges
expressed as a percentage of the
holiday price (excluding insurance)
71 days or more Deposit only
70 – 57 days 50% or deposit if greater
56 – 43 days 75% or deposit if greater
42 – 29 days 85% or deposit if greater
28 – 22 days 90% or deposit if greater
21 days or less 100%
Flight only bookings are 100% non-refundable.
Please note that if you were advised on any variations
to your balance due date at the time of booking, then
cancellation terms will also be varied to reflect this and
you will be advised of this when you book. For example,
holidays which include a cruise, and certain tour itineraries,
will generally have an earlier balance due date and
amended cancellation charges.
Note: If the reason for your cancellation is covered under
the terms of your insurance policy, you may be able to
reclaim these charges.
You can cancel your booking without paying cancellation
charges if the performance of your package, or the
carriage of passengers to your destination, is significantly
www.premierholidays.co.uk
If you alter any arrangements during your holiday (for
example, checking-out of the hotel early or returning a hire
car early) no refund for unused accommodation or services
will be made. Where flights are not used, this is likely to
result in all other flights on your itinerary being automatically
cancelled by the airlines and we will not be liable for any
losses or expenses you incur as a result of this.
6. If we cancel your booking
We reserve the right to cancel your booking. We will not
cancel less than 10 weeks before your departure date
(or after your balance is due if this is more than 10 weeks
before your departure), except for unavoidable and
extraordinary circumstances, or failure by you to pay the
final balance, or because the minimum number required
for the package to go ahead hasn’t been reached. The
minimum number required, if applicable, will be provided to
you with the holiday description, along with the time limit for
us to tell you if the package has to be cancelled.
Unavoidable and extraordinary circumstances means a
situation beyond our control, the consequences of which
could not have been avoided even if all reasonable
measures had been taken. These can include, for example,
war, riot, industrial dispute, terrorist activity and its
consequences, natural or nuclear disaster, fire, adverse
weather conditions, epidemics and pandemics, unavoidable
technical problems with transport.
If your holiday is cancelled you can either have a refund
of all monies paid or accept an alternative holiday of
comparable standard from us if we offer one (we will refund
any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will:
1) provide a full refund of your travel insurance premiums if
you paid them to us and can show that you are unable to
transfer or reuse your policy.
2) pay compensation as detailed below except where the
cancellation is due to unavoidable and extraordinary
circumstances (see definition above).
Period before departure in
which we notify you Amount you will receive
from us
71 days or more nil
70 – 43 days £10
42 – 29 days £20
28 – 22 days £30
21days or less £40
7. If we change your booking
(a) Changes to the price
We can change your holiday price after you’ve booked,
only in certain circumstances:
Changes in the price of the carriage of passengers
resulting from changes to the cost of fuel or other
power sources, the level of taxes or fees imposed by
third parties including tourist taxes, landing taxes or
embarkation or disembarkation fees at ports and airports
or exchange rates mean that the price of your travel
arrangements may change after you have booked.
However, there will be no change within 20 days of your
departure.
We will absorb, and you will not be charged for, any
increase equivalent to 2% of the price of your travel
arrangements, which excludes insurance premiums and
any amendment charges. You will be charged for the
amount over and above that. If this results in an increase
equivalent to more than 8% of the price of your travel
arrangements, you will have the option of accepting a
change to another holiday if we are able to offer one
(we will refund any price difference if the alternative is of
a lower value), or cancelling and receiving a full refund
of all monies paid, except for any amendment charges.
Should you decide to cancel:
1) You must do so within the time period shown on your
final invoice
2) We will provide a refund of insurance premiums paid
to us if you can show that you are unable to transfer
or reuse your policy.
Should the price of your holiday go down due to the
cost changes mentioned above, then any refund due
will be paid to you. We will deduct from this refund
our administrative expenses incurred. Please note
that travel arrangements are not always purchased in
local currency and some apparent changes have no
impact on the price of your travel due to contractual
and other protection in place.
For Advance Registrations (which will be clearly
detailed on the confirmation) where we cannot
confirm all components of the booking at the time of
issue, we will endeavour to do so as soon as possible.
Should we be unable to confirm any components
you may opt to accept revised alternatives with any
applicable price adjustments or cancel your holiday
and receive an immediate refund of any monies paid.
(b) Changes other than the price
It is a term of your booking that we are able to make
changes to any aspect of your booking. If the change is
insignificant, we will ensure that you are notified about
it. Examples of insignificant changes include alteration
of your outward/return flights by less than 12 hours,
changes to aircraft type, change of accommodation
to another of the same or higher standard, changes of
carriers.
If we are constrained by circumstances beyond
our control to alter significantly any of the main
characteristics of the travel services that make up your
package you will have the rights set out below.
• We will contact you and you will have the choice
of accepting the change or having a refund of all
monies paid. You can also accept an alternative
holiday, where we offer one (we will refund any price
difference if the alternative is of a lower value). We
will tell you the procedure for making your choice.
Please read any notification of changes carefully and
respond promptly as if you do not respond to us within
the timescale given your booking may be cancelled.
• If you choose to accept a refund:
1) we will provide a full refund of your travel
insurance premiums if you paid them to us and can
show that you are unable to transfer or reuse your
policy.
2) we will pay compensation as detailed below
except where the significant change is due to
unavoidable and extraordinary circumstances,
which means a situation beyond our control, the
consequences of which could not have been
avoided even if all reasonable measures had been
taken.
HOLIDAY INFORMATION
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