Be a Customer Service Champion! Be a Customer Service Champion | Page 5

Listen Actively
Active Listening has become challenging in today’s generation. Most of the time, we listen to respond
and not to understand.
Active listening is not just about hearing the words that the person is saying. It is also about understand
the meaning behind the words and the emotions entailed to it. Open your ears, mind, and heart to fully
understand the person that you are talking to and to effectively relate to them. Be a hero today by
lending your ears, mind, and heart for a few minutes. Most of us unconsciously need it now. I need it
too!