BDC Magazine - Online version December 2015 Issue - 216 | Page 45

HML Holdings.qxp_feature 2 16/10/2015 12:24 Page 43

PROPERTY MANAGEMENT SPECIAL: HML HOLDINGS PLC

“There is a control
whereby we ensure
that everyone is
correctly qualified
(e.g. has the
appropriate level
of insurance)”
Sussex,

Surrey,

South

London

and

Hampshire.

offices are able to tap into the resources

expand year upon year giving clients a bet-

required to service clients’ best. With a cen-

ter and wider choice.

tral database and control system for all con-

In addition to its block management

tractor arrangements, HML Holdings is

portfolio, HML Holdings also has a well

also able to ensure that each office has the

established lettings and commercial man-

same level of supply chain support to sup-

agement division. The company sees

port the delivery of its service. Robert

mixed-use services as playing a critical role

explains: “There is a control whereby we

in the future of the company.. Of course,

ensure that everyone is correctly qualified

we eagerly wait to see how this progresses

(e.g. has the appropriate level of insurance).

for HML Holdings in the coming times and

We took the decision a number of years ago

plan to report on the company's progress in

to make it a central function to the group

the coming years.

for its central expertise. Any one of our
offices can use any one of our contractors.

Robert explains in more detail the

We like to be able to say to contractors that

organisation of HML’s offices: “We have a

once they are approved to operate for one

network of hubs and spokes offices with a

of our offices, you can then just as easily

variety of service capabilities. The hubs

work anyone of them”.

have a full service offering of the account-

It is also key to note, however that,

ing and centralised administration. The

whilst HML Holding's central database

others, which can be referred to as satel-

offers a number of easily accessible, reli-

lites, house the client-facing “property

able contractors for works, offices are not

managers”. We are, however very keen on

lim ited solely to those on the database.

the concept of not working from home and

Should offices find new contractors with

we're keen to promote our team working

which they are better suited to working

together whenever possible.”

with, HML Holdings has shown great

Of course, key to the success of property

dedication to engaging with such contrac-

management companies is the support of

tors, guiding them to accreditation and

its supply chain. In this respect HML

adding them to the database for the wider

Holdings once again takes a local service

group. Through this approach HML

approach to management and ensures

Holdings' contractor base has been able to
43

www.hmlholdings.com