BDC Magazine - Online version December 2015 Issue - 216 | Page 37

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PROPERTY MANAGEMENT SPECIAL: MAINSTAY GROUP

focus on individual clients and their

to partner with clients and provide tailor

respective

to

made solutions in line with their needs, it's

Mainstay's reputation as an employer of

needs,

but

thanks

of no real surprise that the company has

choice, staff turnover is considerably

been able to develop working relationships

lower as a result. This enables Mainstay

which surpass what a managing agent

to offer something which others simply

would usually entail. David explains: “Our

cannot – the building of long term client

business is about partnerships and that

very best opportunities for thei r purchases

and customer relationships.

requires an investment on our part as well.

or the customers who are renting. It's all

Explaining the importance of this

We want our clients to feel that we're work-

about finding the best value-for-money effi-

notion further, Stephen clarifies: “The con-

ing within their business to support them,

ciencies within those schemes before they

tinuity, familiarity and trust that long-term

and not that we're just an external agent

even put them to planning. It not only

relationships facilitate with a client are

which is appointed to deal with some-

improves them getting the planning that

worth their weight in gold. There's nothing

thing that they cannot deal with in-house.

they want but it also allows them to deliver

more frustrating than talking to a property

It needs to be a mutually beneficial rela-

the best management plan once the scheme

manager one week, building up a relation-

tionship and that means that, looking at

is up and running.

ship and six months later they've gone and

the clients we've been working with for

“We see our services as much more than

you're dealing with someone else. You need

the longest, we've been involved with

managing the asset. At the end of the day,

to know that the manager you're working

them in projects which have yet to even

what we offer is a proper, value-for-money

with is one that knows your history, under-

reach planning.

partnership of which much of that is pro-

stands your people, your business and in
whom confidence is inspired.”

“Many of our long-standing clients

vided on a free consultancy basis – in

believe that our services can add value at a

return, we get the management ultimately.

Combining the way in which relation-

very early stage and so, for major clients,

That system has worked for us very well for

ships can be constructed with the afore-

we'll be sitting down with them to discuss

many years and is increasingly seen as a

mentioned way in which the business looks

how they can design for, and achieve the

value-added proposition.”

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