BDC Magazine - Online version December 2015 Issue - 216 | Page 31

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PROPERTY MANAGEMENT SPECIAL: MAINSTAY GROUP

the very walls of the properties themselves.
This is where Mainstay excels in a way
which no other can.
“At the heart of what our business is
about is the simple fact that we want to
deliver the very best property management service that we possibly can,” says
Stephen. “The only way in which you can
do that is by being 100% in tune to the
needs and expectations of your clients.
We deliver tailored solutions; we're not an
'off the shelf' management business where
you might come to us with a portfolio of
say 30 or 300 properties and we'll present
a standard management package – anybody can do that. Tailored management is
only possible if you take the time to really
get to know your clients as well as their
business so that you can fully understand
their key drivers; only then can you develop a bespoke management solution that
truly delivers."

METHODOLOGY OF SERVICE
DELIVERY
In summary, Mainstay is an organisation
which understands the importance of
business. While it may yet be a simple
endeavour to provide “property services”
to a client, it is an entirely different
notion to deliver those services in a form
which supports the client, their business
and what they, themselves, are able to
subsequently offer to their own clients.
As Stephen further expounds: “At the
end of the day their portfolio is their
business – it might be an instruction of
30 units to us, but it's their business and
you need to adopt a business management mentality when approaching the
management of that portfolio. Because
we have the ability to deliver a whole raft
of services from within, we're able to
tune in very closely to the precise needs
of our clients.

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