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PROPERTY AND FACILITIES MANAGEMENT: KEMSLEY LLP
“WE OFFER A LONDON QUALITY
SERVICE AT A PROVINCIAL RATE AND
MAKE SURE WE DON’T FALL SHORT
IN TERMS OF SIZE BY RESOURCING
LOCALLY WHERE WE NEED TO DO.”
TOM KINLOCH
PROPERTY AND ASSET MANAGEMENT DIRECTOR
The aim is to also have a close relationship with
tenants to gain their trust and to have a full and
up-to-date picture of the situation. That’s particularly important in difficult economic times when
tenants may be struggling financially and it’s necessary to understand their problems so the appropriate action can be taken. In many cases, the challenge is to deal with the ap propriate people, which
may depend on the type and size of the property,
in order to be able to establish needs.
“If you have a close enough relationship, you
may learn they no longer need all their space but
there are other units available on an estate so it is
sometimes possible to move people around,”
recounts Tom. “Occasionally it works out because
one is expanding, another is contracting and we
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can keep them both by relocating. Even if we cannot offer additional space to a tenant who is doing
well, at least if we know in advance, we can find an
alternative tenant before the lease ends to realise
additional value for a client. The relationship with
the landlord and tenant at least gives us the chance
to be able to do that. We try to make sure we are
one step ahead but it’s not always possible.”
SETTLED ENVIRONMENT
The ability to maintain these relationships with
both clients and tenants is largely attributed to the
nature of Kemsley, which unlike many Londonbased practices with a high turnover of staff, has a
relatively settled environment. Tom says: “Having
a stable staff helps to build the relationships with
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