With thanks to the judges of BCF’s Customer Service Award 2017:
Claire Sporton, Confirmit
Claire has over 20 years’ experience in customer service
and customer experience and is passionate about driving
exceptional customer service through empowering everyone in
an organisation to understand what they can do differently.
Lisa Garthside, Confirmit
Lisa joined Confirmit in 2014, having spent over 20 years
in market research, the last five of which have focused on
customer experience. She enjoys working with clients to ensure
that the data they use to make business decisions is not only
trusted and reliable but also actionable.
BCF ANNUAL CONFERENCE
& GALA DINNER
Thursday 3 May 2018
DeVere Oxford Thames, Oxfordshire
Phil Durand, Confirmit
Phil has worked in customer experience measurement for
twenty years. In his role at Confirmit, he works closely with
customers to help define and design global Voice of the
Customer programmes that deliver business change.
30
SAVE THE DATE!