Banker S.A. March 2012 | Page 20
Think Quest.
The more competitive the market the greater the need
for differentiating customer service levels. The South
African banking industry is fiercely competitive and
is faced with fluctuating business cycles, making the
attraction and retent [ۈوH
Banker S.A. March 2012 | Page 19
Banker S.A. March 2012 | Page 21
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