CONTENTS
46
07 MD’s Message
The Banking Association South Africa MD
Cas Coovadia on The Banking Association’s
achievements in its 21 years of growth
08 Main Feature
From strength to strength
Over 21 years The Banking Association South
Africa has grown to develop the industry and
the country
14 Financial Services
From Charter to Code
The Banking Association developed an
instrument to transform South Africa’s financial
services sector
21 SA Regulation
Regulation: the art of getting it right
The rules and laws governing banking have
grown from an ongoing process of co-operation
between The Banking Association and
government
50
24 SME Development
SMEs: the role of banking
The NDP gives an important role to banking
in the development of SMEs
30 Profile
More than the sum of its parts
The Banking Association has continually adapted
to perform its functions
43 Customer Story
The evolution of customer service
We’ve come a long way
46 Banking IT
The realisation of industrialisation
The need to industrialise banking processes
represents an opportunity
50 Legal Viewpoint
Micro Lending and breaking the bank
A new challenge for credit providers
Edition 6
CONTENTS 6.indd 3
BANKER SA
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