CUSTOMER STORY
No working
day waits required
Customer service in the banking
industry has come a long way from
the dark days of teller tyranny.
T
urn back the clock to the bad old days of the Eighties
and the experience of going into your local bank
branch where things were completely different to
that of today, assuming you still do your banking
in-branch, that is. All transactions had to be done
manually and with no ATMs, notoriously short business hours,
teller queues, minimal personal engagement and len