Success in the New Banking:
The Incredible Banker
The new world of banking is a perpetually
dynamic environment characterised by
increasingly complex consumers, shifting
regulations and high speed technological
developments amidst annual restructuring. It
is therefore safe to assume that executing a set
of actions or operations in the same manner in
order to always obtain the same result under
the same circumstances is no longer sufficient.
Today, procedural banking equates to wasted opportunities.
Whilst sales and service might tick their boxes, upselling,
cross-selling and retention go amiss.
The answer is the same in all spheres of banking. Success in
the new banking relies on much more than procedural skill.
Enter the ‘iBanker’, an intelligent, innovative, intentional,
independent, informed and inspired individual with integrity
and initiative.
Cornerstone’s thorough approach to education ensures
interventions beyond qualifications. Our research clearly
shows iBankers achieve better results because they have an
appreciation of the business context, using problem solving
strategies and metaskills over and above procedure, creating
real banking and customer value.
Procedure is yesterday. iBanker is tomorrow.
Surely training solutions should equip bankers to respond with
something a little more purposeful and value-oriented? Surely
this kind of rote execution of procedure is the yesterday of
banking, and not the tomorrow?
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Procedural banking
Learning implementation
Learner experience
Knowledge
Procedural application
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iBanking
Understanding of banking context
Strategic business driven learning solutions
Efficient learning implementation
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Transformational learner experience
Successful learner outcomes for Agile application
Value added behaviour change
Business driven impact
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LEARNING SOLUTIONS FOR
PROFESSIONAL PERFORMANCE IMPACT
www.performancesolutions.co.za
Email: [email protected]
Phone/Fax: (+27) 011 789 1957 / (+27) 086 626 0503
Or find us at: 200 Oak Ave, Randburg, Gauteng