CONTENTS
06
05 MD’s Message
The Banking Association South Africa MD
Cas Coovadia on celebrating Madiba’s life and
preparing for the fifth democratic elections
12
29 Banking Crime
Criminals turn to credit cards
Latest bank crime statistics: some gains,
some setbacks
06 Tribute to Mandela
A farewell to former President, Nelson Mandela
08 Profile
FirstRand CEO Sizwe Nxesana
Educating consumers on financial literacy will
enable them to transact comfortably with the new
digital technology in banking
12 Special Focus
Consumer education
Building a financially inclusive society and
improving the financial well-being of the
population
18 Feature
Professional development
Skills development initiatives to grow South
Africa’s bankers
24 Expert Opinion
The road to Twin Peaks
Ombudsman for Banking Services Clive Pillay
on South African financial regulation
32 Report Back
The SADC payments system
Facilitating trade and infrastructure development
35 Customer Story
Loan danger
Raising a deposit by taking out a second
loan may not be the best idea
38 Information Technology
NFC payments
How retailers and banks can seize the
opportunity
42 Legal Notes
Identity theft
A threat to corporate and national reputations
45 Banking Association Member
Introducing China Construction Bank
To increase its strategic function as a regional
organisation to provide its clients with excellent
financial service
Edition 8
SA Banker contents.indd 3
BANKER SA
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