Banker S.A. January 2014 | Page 13

PROFILE Today customers are being offered very innovative products and channels, compared to a decade ago. You can do almost everything on ATM’s, computers, and cellphones. While there are always “early adopters” to these methods of transacting, there is still a huge need for banks to assist the more traditional customers becoming comfortable with alternative ways of transacting. This is ultimately very beneficial to customers from a cost and convenience perspective.’ By Phakamisa Ndzamela Nxasana Round-up Sizwe Errol Nxasana CA(SA), BCom, BCompt (Hons) is one of the first 10 black people to qualify as a chartered accountant in South Africa in 1987, and was awarded an honorary doctorate from the University of Fort Hare in 2004. In January 2006, Nxasana took over as CEO of FirstRand Bank, the wholly-owned subsidiary of FirstRand Limited. In January 2010, he was appointed CEO of FirstRand Limited. Nxasana’s passion is all about the development of youth and the transformation of the accounting profession. This is evidenced by the role he played within the Association for the Advancement of Black Accountants (ABASA), and the fact that he was the longest serving president of the organisation. In 2001, Nxasana was approached by SAICA (as the CEO of Telkom at the time) to assist with their Thuthuka initiatives. He is currently the Chairman of the Thukuka Bursary Fund. CURRENT POSITION • Executive Director | FirstRand Limited | 2009 - Present • Chief Executive Officer | FirstRand Limited | 2009 - Present In 2013, the FirstRand foundation established three new programmes. These included a R5.3 million FNB Fund aimed at primary schools, the FirstRand Foundation leadership programme which is committing R7.5 million to develop South Africa’s current and future leaders, and the R2 million KhulaSangam programme aimed at addressing critical skills shortages. Nxasana says banks also have a responsibility to educate consumers, especially on financial literacy, as well as educating traditional customers to transact comfortably with the new digital technology in banking. He adds that there is room for banks to teach customers to understand budgeting, saving, insurance, borrowing and how interest works. ‘Financial literacy can improve the lives of many South Africans, and banks must empower customers with the right information to enable them to effectively manage their financial affairs and choose the right products for their needs. This is key to a sustainable relationship between banks and customers,’ adds Nxasana. ‘Consumer education is a win-win as both customers and banks benefit. PREVIOUS POSITION(S) • Non-Executive Director | FirstRand Limited | 2003 - 2006 • Chief Executive Officer | Telkom SA SOC Ltd | 1998 - 2005 • National Managing Partner | Nkonki Sizwe Ntsaluba South Africa | 1996 - 1998 • Non-Executive Director | NBS Boland Bank | 1995 - 1998 • Chairman | Audit Committee | South African Revenue Services (SARS) | 1995 - 2006 • Non-Executive Director | Development Bank of Southern Africa (DBSA) | 1995 - 1998 • National President | Barclays Africa Group Limited South Africa | 1994 - 1998 • Chairman | Msele Hosken Group (Pty) Limited | 1994 - 1996 • Chairman | Barclays Africa Group Limited South Africa | 1991 - 1994 • Finance Accountant | SA Sugar Distributors (Pty) Limited | 1986 - 1989 • Business Advisor | Small Business Development Corporation | 1985 - 1986 • Audit Supervisor | PricewaterhouseCoopers International Limited South Africa | 1984 - 1986 Edition 8 profile1.indd 11 BANKER SA 11 2013/12/19 4:19 PM