JAN 2015
Tech Tips for the Basic Computer User
Today, companies can be contacted many
If you have Internet access try searching for an
different ways. However, when planning to call or
answer to your question before calling or e-
e-mail a computer company, keep the below
mailing support. Many answers are online.
recommendations in mind.
Make sure you have at least 30 minutes of
If you are calling about a product have all
available time, not only for the wait but the time
applicable numbers written down. For example,
likely required to troubleshoot the issue.
the Serial Number and Model number of the
product or computer.
product, make sure you are next to the product in
case you need to follow directions.
Have a piece of paper and pencil prepared ready
in case additional information needs to be written
down.
If your product is bad or needs replacing have all
purchase information available.
If you are calling for support for a computer
If you are planning on purchasing or the support
call is fee-based, have more than one credit card
ready.
Finally, once you have connected with someone
make sure to write down their name in case you need
to get back in touch with him or her.
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