BAJAN SUN MAGAZINE
DEC 2014
HOW TO ANSWER THE PHONE IN A BUSY SITUATION
1. When answering the telephone in a
busy company, never answer with
"Thanks for calling, hold please," as
this immediately belittles the person
on the other end.
2. If the phone rings while you are
helping another guest, politely ask
the guest to excuse you for a
moment, then answer the phone.
3. After greeting appropriately, let the
person on the other line know you
will
be
able
to
help
them
momentarily.
4. Finish helping your current guest
and come back to the phone within
the next minute if possible.
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