2 019 O F F I C E AWA R D S
QUALITY SERVICE OFFICE
• 80% minimum required percentage of all transactions successfully sent a survey
• 50% minimum survey return rate (measured between January 1, 2018 and January 3, 2019)
• 90% Overall Awards score, weighted 40% Performance, 40% Satisfaction, 20% Recommendation, measured
between January 1, 2018 and January 3, 2019
• Minimum of 30 returned surveys is required
QUALITY SERVICE PINNACLE OFFICE
(in addition to the Quality Service Office Award criteria)
• 95% minimum Overall Awards score for two consecutive years (measured annually-January 1, 2017 to
January 3, 2017 and January 1, 2018 to January 3, 2018)
• Minimum 50% survey return rate (measured between January 1, 2018 and January 3, 2019)
• Must have achieved a Quality Service award or a Quality Service Pinnacle award in 2017 for eligibility for
the Quality Service Pinnacle award in 2018
CENTURION OFFICE
CENTURION OFFICE: AGC: $2,500,000 – $4,999,999, Award Units: 472 – 943.9
DOUBLE CENTURION OFFICE: AGC: $5,000,000-$7,499,999, Award Units: 944 – 1415.9
GRAND CENTURION OFFICE: AGC: $7,500,000 and above, Award Units: 1416 and above
PRESIDENT’S AWARD
In recognition of the importance of quality service to the profitability and success of an office, the CENTURY
21® System presents the prestigious President’s Award to offices achieving both CENTURION® level
production and the Quality Service Pinnacle Award in the same year.
AMBASSADOR AWARD (awarded one time only)
To recognize success in delivering exceptional quality service while maintaining superior production, the
Ambassador Award honors those offices who have achieved the highly sought-after President’s Award 5
times in the past 7 years, including the current awards year. Presented one time only, the award exemplifies
an office’s repeated commitment to its customers and the CENTURY 21® System.
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