CENTURY 21
Judge Fite Company
QUALITY SERVICE OFFICE
80% minimum required percentage of all transactions successfully sent a survey. 50% minimum survey
return rate (measured between January 1, 2019 and January 3, 2020). 90% Overall Awards score,
weighted 40% Performance, 40% Satisfaction, 20% Recommendation, measured between January 1,
2019 and January 3, 2020. Minimum of 30 returned surveys is required.
QUALITY SERVICE PINNACLE OFFICE
(in addition to the Quality Service Office Award criteria)
95% minimum Overall Awards score for two consecutive years (measured annually-January 1, 2018 to
January 3, 2019 and January 1, 2019 to January 3, 2020). Minimum 50% survey return rate (measured
between January 1, 2019 and January 3, 2020). Must have achieved a Quality Service award or a
Quality Service Pinnacle award in 2018 for eligibility for the Quality Service Pinnacle award in 2019.
CENTURION OFFICE
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CENTURION OFFICE: AGC: $2,568,000 – $5,135,999, Award Units: 465 – 929.9
DOUBLE CENTURION OFFICE: AGC: $5,136,000-$7,703,999, Award Units: 930 – 1394.9
GRAND CENTURION OFFICE: AGC: $7,704,000 and above, Award Units: 1395 and above
PRESIDENT’S AWARD
In recognition of the importance of quality service to the profitability and success of an office,
the CENTURY 21® System presents the prestigious President’s Award to offices achieving both
CENTURION® level production and the Quality Service Pinnacle Award in the same year.
AMBASSADOR AWARD (awarded one time only)
To recognize success in delivering exceptional quality service while maintaining superior production,
the Ambassador Award honors those offices who have achieved the highly sought-after President’s
Award 5 times in the past 7 years, including the current awards year. Presented one time only, the
award exemplifies an office’s repeated commitment to its customers and the CENTURY 21® System.