and Tandberg equipment in our network, and consistently connecting to just about everything under the sun, it’ s really helpful to have techs who don’ t point fingers at the other guy. They actually work on the solution.”
Janine Lim Berrien County ISD
Have you ever tried contacting the equipment manufacturer when you have trouble setting up a session? More often than not, the system is not the source of the problem. With Pro Support, you get end-to-end coverage, which includes a thorough investigation of your network connection, too. That’ s the beauty of working with fully certified engineers who support every major manufacturer.
Pro Support covers your video conferencing equipment whether you purchased it from AVI Systems or not. We support systems from premier manufacturers including Polycom, Tandberg, Lifesize, Sony and others.
It is an exceptional value offering outstanding benefits:
phone support
• Priority service call handling
• Remote diagnosis and troubleshooting
• Toll-free response 24 / 7
equipment failure support
• Advanced replacement of codecs
software updates
• Pro-active notification of manufacturers’ software updates
• Assistance in the installation of software updates optional services
In addition to those items covered under contract, you may add the following services to keep your system up and running long into the future:
• Annual systems audit and report to review the systems’ status for future planning and updates
• Hardware coverage for peripherals( monitors, carts, document cameras, etc.)
• On-site service support
• Customized training
• Bridging services
• Content recording services
• System rental services
to learn more, please contact your AVI sales representative or visit our website at avisystems. com