RFID system to be the fastest growing segment for baggage handling system market, by
tracking technology
The airline industry is a customer service oriented industry, which leads to immense
competition. Today, the key challenge for the airport industry is to reduce baggage
mishandling. Baggage mishandling can lead to customer dissatisfaction. According to the
ministry of civil aviation, between november 2016 and june 2018, domestic indian airlines
received 763 grievances related to baggage—the fourth highest after complaints about
flight delays, ticket fares, and check-in and boarding. In response to that, companies and
authorities are focusing on the development of an effective baggage handling system. For
instance, the international air transport association (IATA) has been working toward
'resolution 753'.