Automotive Business Review February 2015 | Page 12

About Bosch Service Training ➲ Bosch Training Centre: Technological know-how, made available in a state-of-the-art surrounding From Theory to Practice • The contents of all the training courses have a clear structure designed in accordance with the latest didactic methods and proceed from the formation of theoretical basic principles to their concrete practical application. Competence in Methods This effective method helps the participants to acquire deeper knowledge and thus a more secure understanding, particularly in very complex technical fields. • Time is money, particularly in connection with the provision of services. Troubleshooting and subsequent repair work must, therefore, be tackled with competence. Using a systematic approach in troubleshooting, the participants learn to narrow down the causes of a problem step by step and thus gain reliability and efficiency in each individual working step. The time and cost frame of a repair can, therefore, be determined with much greater accuracy, which is a decisive factor for the competitiveness of a vehicle workshop. Practically-oriented Learning The contents of the training courses are always holistically oriented and provide sound, easily comprehensible knowhow with cross-system information. • One principle characterises all Bosch training courses in the same way: the theory comprises just the right amount of subject-matter and content necessary for the practical work to be performed professionally. • This also applies to training in complex electronic systems. • For all work, the participants also have at their disposal the standard documents and equipment to be found in a workshop. Customised Training • Through the global use of Bosch vehicle technology, the training material and data available encompass all vehicle makes and models | words in action 10 The content of the Bosch training courses is tailored to customer requirements. In this way, the learning is always orientated to the requirements of day-to-day work in a workshop. Practical instruction takes place in small manageable groups. All trainers have practical experience of workshops and have many years of experience in customer service. FEBRUARY 2015