Australian Water Management Review Vol 2 2013 | Page 18

mBC gloBAl “retAiler in A Box”
MBC Global delivers a complete end-toend customer management service for businesses that transact on a mass scale. Founded in Australia in 2005 today MBC Global handles millions of customer interactions every year by phone, email, mobile and paper. We bill and collect hundreds of millions of dollars every year on behalf of our clients who trust us to manage critical vital parts of their business; their customer service and revenue processing activities. And what’s more we do everything on-shore and do not outsource abroad. In today’s day and age this makes us almost unique. Most importantly it means our service standard is exceptional.
Our Business Process Outsourcing (BPO) offering is bespoke and extends across the full spectrum of customer management activities, delivering the highest quality service whilst fixing costs for the long term. We deliver these services for some of Australia’s biggest energy brands today and for some of the country’s fastest growing retailers. Our service quality, business model and heritage give them real advantage. That’s why they choose MBC Global to deliver for them. Alongside core customer management services we can offer a range of innovative services that reflect the fast-changing environment today’s B2C businesses operate in, such as Social Media Brand Response (SMBR) via Facebook, Twitter and EServices. MBC Global is responsive to changing customer trends and by innovating in the way we do things we deliver real competitive advantage to our clients. We are expert operators in delivering full service business process outsourcing (BPO) for customer contact ???????????????????????????????????????????????????????????????????????????????????????????????????????????%??????????????????????????????????????????????????????????????????????????????????????????????????]????????????????????????????????????????????????????????????????????????????????????????????????
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