Australian Water Management Review Vol. 1 2014 | Page 60

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Case study

Case study

Bristol Water Improves Business Performance with
Enterprise Management
Bristol Water Improves Business Performance with of Street Works Noticing
Solution:
Bentley Exor Technology Helps Provide
Water and Wastewater
Enterprise Management of Street Works Noticing Works a Grea ter Viewofof Street Works Performance,
Traffic Management Act Increases Street
was often out date, which made accurate reporting
Project Summary

Organization:
Bentley Exor TechnologyWater Provide a Greater View of Street Works Performance, a Significant Reduction in Fines, While also Improving Customer Service
Helps
Bristol

a Significant Reduction in Fines, While also challenge. Lastly, Bristol Service
ProjeCTLocation: Helps Provide a Greater ViewUtilities Works Performance, aImproving Customerneeded a way to help
summary
Challenges for of Street
Bentley Exor Technology
Bristol, U.K.
Organization:
Solution:
Project Objective:
a Significant Reduction in Fines, While also Improving Customer Service responsible
Bristol Water, the water supply company
Bristol Water
Water a custom solution
• Implementand Wastewater
Traffic Management Act Increases Street
for providing water to 1.2 million consumers in
based on Bentley’s Exor
Works Challenges for Utilities
Location:
Information Manager for
and around Partnership Manager SimonaBennett explained:
Works and the Bristol area, needed way to help
Traffic Management Act Increases Street
Bristol Water, the water supply company responsible for
Bristol, UK
reporting and managing street
it “With improvedto 1.2 quality,and meet increasing can
monitor its performance and better reporting we
Works Challenges works noticing data to meet
for Utilities
providing water data million consumers in and around the
ProjectWater, the water supply company responsible for
challengesimprove ourway the United Kingdom’s
government requirements,
hopefully needed a by to help it monitor its performance
Bristol area,presented performance.”
Bristol Objective:
and
Traffic Management Act. Withpresented by the United
and meet increasing challenges Bentley’s help, Bristol
providing water 1.2 millionavoid fines in on
consumers
• Implement atocustom solution basedand around the
Kingdom’s an Exor Information Manager-based
Bristol area, neededInformation Manager its performance developed Traffic Management Act. With Bentley’s help,
way to help it monitor for
Bentley’s Exor a • Capture and share comprehensive,
quality presented by
Bristol developed an Exor Information Manager-based soluand meet increasing challengesdata for street works noticing
reporting and managing street works the United
noticing
solution that provides high-level aggregate executive
tion that provides high-level aggregate executive information,
Kingdom’s Traffic government Act. With Bentley’s help,
• Provide GIS-based information
data to meet Management requirements, and
information, monthly performance reports, and
monthly performance reports, and manages noticing and
Bristol developed an Exoron the Internet for viewing street
Information Manager-based soluavoid fines.
manages noticing and street works activities. This
works in the local area
tion that provides high-level aggregate executive information, street works activities. This enabled a significant reduction in
enabled a significant reduction in thereduction in street
• Capture and share comprehensive, noticing and
the administrative burden of reporting, a administrative
Products used:
monthly performance reports, and manages quality data
Exor enabled a significant reduction in burdenfines, provided greater visibility of performance, and
works of reporting, a reduction in street works fines,
for street works noticing.
street works activities. This
allowed greater visibility legislation requirements.
providedthem to easily meet of performance, and allowed
the administrative burden of reporting, a reduction in street
• Provide GIS-based informationof performance, and
on the Internet
works fines, provided greater visibility
themTraffic Management Act (TMA) required utilities in the
The to easily meet legislation requirements.
Fast legislation
for viewing easily works in the requirements.
allowed them to street meetFacts local area.
• Bristol Water initially implemented

Products used:
The Traffic Management Bentley’s Exor Information Manager
Act (TMA) required utilities in the
for street works and also changed
U.K.
Exor to register additional street works, to help meet

TMA requirements.
notices to be based on the length of occupation of the road or

highway, thus increasingThe only the executive
• not
fasT faCTsExor-basednumber of notices, but
dashboard provides equal Water
the complexity of noticing requirements. Of Bristol concern to
with greater visibility of itsfines
Bristol Water and initially implemented Bentley’sand
• Bristol Water other utilities are the potential provide
performance and helps to
penalties the TMA introduced. With fixed penalty notices,
Exor Information Manager for streetreports to to
52 required monthly works
street works promoters can be fined up to GBP 120 for each
the NJUG.
help meet TMA requirements.

breach of noticing requirements. Given that Bristol Water
• Exor’s flexibility enabled the easy

produces over 70,000 notices per dashboard provides
year, this greatly
• The Exor-based executive of a web-based GISincreased
addition
their exposure to financial risk. Tovisibility street works
Bristol Water with greater for viewing of its challenges
solution overcome these
Bristol Water needed ahelps tothat would52 required
noticing provide help improve
performance and solution in the Bristol Water
day-to-day noticing management and provide accurate
monthly reports to service area.
the NJUG.
reporting for internal and external stakeholders, while

• Exor’s flexibility enabled the easy addition of a
being flexible enough ROI
to accommodate future needs.
web-based GIS solution foraviewing street works
• Achieved significant reduction
in Water service area.
noticing and Bristolfixed penalty notices
Capturingin theAccessing Quality Data

for Reporting

ROI

• Saved one day per month in

generating into effect, Bristol Water’s
In early 2008, when the TMA came monthly NJUG reports
• Achievedstreet works information was labor intensive and
collection of a significant reduction in fixed
penalty notices.
often incompl ete, with much of the requirements generated
manually. one day per month stored in numerous different
• Saved Street works data was in generating
systems, which made it difficult to extract. As well as being
monthly NJUG reports.
incomplete, data was often out of date, which made accurate
reporting a challenge. Lastly, Bristol needed a way to help
evaluate business performance as well. Bristol Water’s Street

54 | AustrAliAn water man age m e nt re v ie w

evaluate business performance as well. Bristol Water’s
Street Works and Partnership Manager Simon Bennett
Works and Partnership Manager Simon Bennett explained:
explained: “With improved data quality, and better
“With improved data quality, and better reporting we can
hopefully improve our performance.”
reporting we can hopefully improve our performance.”

U.K. to register additional street works, and also changed

The Traffic Management Act (TMA) required utilities in the
notices to be based on the length of occupation of the road or
UK to register increasing not only the number of notices, but
highway, thus additional street works, and also changed
notices to be based on the length of occupationconcern to
the complexity of noticing requirements. Of equal of the
Noticing management showing potential fixed penalty
Bristol highway, other utilities are the potential fines and
road or Water and thus increasing not only the number of
notices and monthly notices.
penalties the TMA introduced. With fixedrequirements. Of
notices, but the complexity of noticing penalty notices,
street works promoters can be and other utilities are the
equal concern to Bristol Waterfined up to GBP 120 for each
Implementing Exor for Enterprise Management
breach of noticing requirements. Given that Bristol Water
potential fines and penalties the TMA introduced. With
of Street Works Noticing
produces over 70,000 notices per year, this greatly increased
fitheir penalty notices, street works promotersleveragedned
xed exposure to financial risk. To overcome these challenges
Working with Bentley Systems, Bristol Water can be fi the
up to GBP of Exor Information Manager to streamline the
flexibility 120 for each breach of noticing requirements.
Bristol Water needed a solution that would help improve
process. noticing management sat down with Bentley’s
Given thatBennett explained: “Weand provide accurate
day-to-day Bristol Water produces over 70,000 notices
Exor team and discussed how we could get full visibility
reporting for greatly increased their exposure to financial
per year, thisinternal and external stakeholders, while of
our assets on the road
being flexible enough tonetwork and to produce reporting
risk. To overcome theseaccommodate future Water needed
challenges Bristol needs.
criteria set out by NJUG (the National Joint Utilities Group).
a solution that would help improve day-to-day noticing
It was a surprisingly simple process because of the
Capturing and Accessing Quality Data
management and provide accurate reporting for internal
functionality offered
for Reporting by Exor Information Manager.”
and external stakeholders, while being flexible enough to
In early 2008, when the TMA came into effect, Bristol Water’s
Now, real-time data about notices is captured, updated, and
accommodate future needs.
collection of street works information was labor intensive and

then published internally. “The solution implemented is a
often incomplete, with much of the requirements generated
manually. Street works data was stored in numerousall
information comes back. And it’s web-based so it’s different
systems,2008, made the withincame intoAs Local Bristol
Inreal-timewhich when itSo TMA to extract.the well as being
early information. difficult seconds effect, Authority
incomplete, data site,” said out of date, which made accurate
knows we’re on was often Bennett. From this accurate
Water’s collection of street works information was
reporting a challenge. Lastly, Bristol needed a way to help
up-to-date data, Bristol Water is able to with access highlabor intensive and often incomplete, easilymuch of the
evaluate business performance as well. Bristol Water’s Street
level executive information that provides a common operating
live system, continually updating as notices are Reporting
Capturing and Accessing Quality Data for sent and

requirements generated manually. Street works data
picture, as well as generate 52 monthly performance reports
was stored in numerous different systems, which made
to NJUG on core areas of competency and interest.
it difficult to extract. As well as being incomplete, data

Noticing
Noticingmanagement showing potential fixed penalty
management showing potential fixed penalty
notices and monthly notices.
notices and monthly notices.

Implementing Exor for Enterprise Management
Implementing Exor for Enterprise Management of
of Street Works Noticing
Street Works Noticing
Working with Bentley Systems, Bristol Water leveraged the
flexibility of Exor Information Manager to streamline the
Working with Bentley Systems, Bristol Water
process. Bennett explained: “We sat down with Bentley’s
leveraged the flexibility of we could get full visibility of
Exor team and discussed how Exor Information Manager
to assets on the road network and to explained: “We
ourstreamline the process. Bennett produce reporting
criteria set withby NJUG (the National Joint discussed
sat down out Bentley’s Exor team and Utilities Group).
It was a surprisingly full visibility of our assets on the
how we could get simple process because of the
functionality offeredto produce reporting criteria set
road network and by Exor Information Manager.”
out by NJUG data about notices is captured, updated, and
Now, real-time (the National Joint Utilities Group). It
then published internally. “The solutionbecause of the a
was a surprisingly simple process implemented is
live system, continuallyby Exor Information Manager.”
functionality offered updating as notices are sent and
information comes back. And it’s web-based so it’s all
Now, real-time data about notices is captured,
real- time information. So within seconds the Local Authority
knows we’re onthen published internally. “The solution
updated, and site,” said Bennett. From this accurate
up-to-date data, Bristol Water is able to easily access highimplemented is a live system, continually updating as
level executive information that provides a common operating
notices are sent and information comes back. And it’s
picture, as well as generate 52 monthly performance reports
web-based so it’s all real-time information. So within
to NJUG on core areas of competency and interest.
seconds the Local Authority knows we’re on site,” said
Bennett. From this accurate up-to-date data, Bristol
Water is able to easily access highlevel executive