30
SECURITY
Ensuring your business and any contractors you
use are compliant with workplace laws, will help
you to minimise the risk that your business will
be held legally responsible for underpayments
or non-compliance by a contractor or
subcontractor; minimise the risk that your
brand and reputation will be damaged by the
actions of a contractor or subcontractor; build
sustainable relationships with your contractors;
improve service quality and help improve
employment terms and conditions, as well as
engagement and motivation, for people working
in your supply chain.
When choosing a security provider it is
important to determine what quality
really means in the overall context of your
organisation’s security needs, public image,
governance and compliance obligations. The
delivery of quality security services is not
compatible with the lowest price, value for
money does not necessarily follow.
Your private security provider is a vital partner
in operating of your business, so it is crucial
that you maintain an open and transparent
relationship. Among some of the issues to
consider before choosing a provider include:
• Strategy – does the provider have a clear
strategic direction that allows it to deliver
value to its customers;
• Processes – does the provider have a robust
mechanism in place to ensure a consistent
quality of service;
• Commercial relationships – does the provider
have a strong and transparent relationship
with its customers and suppliers;
• Financial management – is the provider
financially viable and do they have sufficient
resources to meet current and future
obligations;
• Resources – does the provider have adequate
premises, procedures and equipment to
sustain its business.
When it comes to managing risk, security
managers can often find it challenging to
convince senior management to choose quality
over lowest price. That said, it is important
to understand that making the wrong choice
can expose both you and your organisation to
unnecessary risk.
About ASIAL
Established in 1969, the Australian Security
Industry Association Ltd (ASIAL) is the peak
national security industry body. ASIAL is dedicated
to supporting members, promoting standards
and safeguarding public interests. Find an ASIAL
member at www.asial.com.au
Author
Bryan de Caires, CEO Australian Security Industry
Association Limited (ASIAL)
GOVLINK » ISSUE 2 2017