Australian Doctor 22nd Aug 2025 | Page 16

Opinion

22 AUGUST 2025 ausdoc. com. au
Guest Editorial

My patient demanded a 2am telehealth consult

She thought her request was reasonable.
She needs more. She implores me to send off a sample to determine paternity.
Alas, I must share the disappointing news that a pregnancy test
with that specificity has yet to be
developed.
Another patient informs me:“ I
think I might be pregnant.”
“ Is your period late?” I ask.
No reply
“ Are your breasts tender?”
Silence.
“ Morning sickness?”
Dr Pam Rachootin GP in Adelaide, SA.
No response.“ Tiredness, weight gain, fre-

OVER the years, I have seen how people expect doctors to remain reasonable no matter how unreasonable

PICTURE CREDIT
quency of urination … fetal movements?” I ask in exasperation.
“ I think I’ m pregnant because we are planning to buy a new car.”
My eyes involuntarily move
they themselves are.
upward.
For example, a mother with a
“ Whenever we plan to upgrade
febrile child has just got him to sleep.
the family car, something cataclys-
She rings you on a Sunday night
mic happens,” she says, pointing to
at 8pm to book a telehealth appoint-
her five-year-old playing quietly on
ment for when he wakes up.
the floor.
She estimates he will wake
“ The second time we planned to
between 2am and 4am; she needs
purchase a new vehicle, my job was
the appointment then because she
threatened, so we deferred again.
won’ t know what to do at that point.
“ I’ ve just made arrangements to
And you are meant to remain
test-drive a station wagon. That’ s
calm, pleasant, helpful, reassuring
why I’ m here.”
and totally professional— even as
uncertainty; she needs the security
naturopaths after consulting a
case, why should I go through all that
On another occasion, I found
you reel from her audacity.
of knowing that the alternative prac-
doctor.
bother, pain and expense needlessly
myself baffled by irrationality while
You politely decline the request
titioner has trained as a specialist.
One patient informed me that,
when I can just take my chances?”
trying to obtain a patient’ s family
for a telehealth appointment
But even that won’ t completely
although the naturopath had agreed
Fortunately, I was able to talk her
medical history.
at that time, smothering your
reassure her because“ we all know
with my diagnosis of a plantar wart,
around.
The fellow assured me there were
less-than-charitable feelings( dan-
that two specialists may disagree”.
he had also enlightened her as to
She phoned to give an update,
no diseases of consequence in his
gerously near eruption level) as you
“ This is so distressing— my
why.
after visiting the plastic surgeon.
relatives.
suggest she call Healthdirect instead.
inner peace is being destroyed,” she
I reminded her I had explained
“ I am so glad that you sent me to
As he was not young, I couldn’ t
These are the scenarios we were
admits.
that warts were caused by a skin
see him,” she said.“ It turned out it
believe they had escaped all the com-
never trained for in medical school.
I suggest she see her GP to discuss
virus.
was a Casanova!”
mon medical conditions.
Dermatology presentations
her predicament.
She countered:“ The naturopath
I’ ve also observed how pregnancy
“ Are you sure your parents don’ t
appear particularly problematic.
She rejects my suggestion, saying
said I had it on my foot because I
in patients may be another trigger for
have any illnesses, such as high
You are accosted on the street by
bringing out irrationality.
blood pressure, diabetes, heart dis-
a woman in the neighbourhood who knows you are a doctor.
She asks if you happen to know of an“ alternative skin specialist”.
‘ What did your father die of?’ I ask.‘ Oh, nothing serious.’
There was the patient who came in and wanted three referrals simultaneously so she could choose which obstetrician best suited her and her
ease, cancer, depression?”“ No.”“ So, they’ re both alive and well then,” I asked, totally unconvinced.
What is she on about?
embryo.
“ No,” he said.“ My father is dead.”
“ Do you mean a doctor who did
she doesn’ t want to rush into any-
didn’ t want to move forward in life.”
I declined.
Hallelujah, I thought.
an extra six years of specialist train-
thing because, deep down, pointing
Another patient had a suspi-
Then there is the patient dis-
“ And what did he die of?” I asked
ing to become a dermatologist and
to her solar plexus, she really does
cious-looking skin lesion on her
tressed by the possibility she is
eagerly.
then renounced it all in favour of
know that everything is okay.
nose.
pregnant.
“ Oh, nothing serious.”
alternative medicine?”
In my mind, I imagine pointing
The dermatologist thought there
The urine test is positive, but she
I refrained from further ques-
“ Yes.”
to her brain and silently paraphras-
was a 50 % chance it was a melanoma.
is not satisfied. She wants to know
tioning, took a deep breath and
“ No, I’ m afraid I can’ t help you. I
ing her last comment to myself:
The patient declined treatment. I
whose it is.
moved on.
don’ t think there is such a species.”
“ Deep down, I really do know that
called her in to hear her reasoning.
I tell her that, if the urine she
She tells you she believes in alternative medicine but can’ t stand
everything is not okay.” Some patients self-refer to
“ Well, that means there is a 50 % chance it’ s nothing, and if that’ s the
brought in is hers, then the pregnancy is as well.
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