PASSPORTS For visits to the countries in this brochure , you will need a full British passport , which is machine readable and valid for six months beyond your date of return . VISAS Australia UK passport holders do need a kind of visa to visit Australia , although it ’ s a simple process to obtain one . You can make an eVisitor application online at www . immi . gov . au and you will usually receive a confirmation authorisation by return . You must ensure that you complete the process in good time , as you will not be permitted to travel to Australia if you do not have the necessary authorisation . New Zealand You do not need a visa to enter New Zealand as a visitor for up to 6 months , but you will need to get a New Zealand Electronic Travel Authority ( NZeTA ) before you travel .
The NZeTA costs NZD $ 17 if applying via the dedicated mobile app , or NZD $ 23 if completed online via the Immigration NZ website . You will also need to pay an International Visitor Conservation and Tourism Levy ( IVL ) of NZD $ 35 when you apply . Once issued , the NZeTA is valid for up to two years . The New Zealand immigration authorities recommend that applicants allow up to 72 hours for processing . US transit and stopovers You must be in possession of a machine readable passport . Infants and children must have their own passport . Anyone born in the USA , or who holds dual nationality , must travel on a US passport . The Visa Waiver Programme ( VWP ) allows most British Citizen passport holders to visit the US for up to 90 days . The types of journey permissible under the VWP include tourism , certain types of business visit and transit to another country . You do not qualify for entry to the USA under the VWP , and will need to apply for a visa from the nearest US Embassy or Consulate , if : 1 . You have a British passport that describes your nationality as something other than ‘ British Citizen ’; 2 . Your passport has been extended by 12 months under exceptional measures put in place in mid 2014 ; 3 . Your passport doesn ’ t include certain security features
( including an integrated chip ); 4 . You have been arrested for certain crimes , even if it didn ’ t result in a criminal conviction ; 5 . You are a dual national of Iran , Iraq , Sudan , or Syria ; 6 . You have travelled to Iran , Iraq , Sudan or Syria since
March 2011 . Certain exemptions apply on a case-by-case basis to those who have travelled to these countries : on official duty on behalf of an international , regional , or subnational organisation , a humanitarian NGO ; journalists who have travelled for reporting purposes ; UK military and government personnel , and those who have travelled for legitimate business purposes to Iraq , or Iran ( after 14 July 2015 ). You should apply to the nearest US Embassy or Consulate for a waiver . Existing ESTAs may be revoked if you do not comply with these requirements .
ESTA : If you are eligible to enter the USA under the VWP , you will need to obtain an electronic travel authorisation ( ESTA ) prior to travel by completing an online application at : https :// esta . cbp . dhs . gov . There is a charge of $ 21 payable by debit or credit card . Failure to obtain authorisation before travel will result in you being denied boarding for your flight to the USA . In order to apply for an ESTA , you must have a passport with an integrated chip ( an e-passport ). The internationally recognised symbol will be shown on the front of your passport . Go to : http :// www . dhs . gov / e- passports to check this . If you don ’ t qualify for the VWP , you will need to obtain a full visa . GENERAL Visas may be required for stopovers in some countries and you should check with your travel agent , or us , regarding any requirements for your itinerary . If you require a visa and your visa application is refused for any reason by the authorities , through no fault of our own , or the authorities delay the issue of the visa , thus delaying departure , we will not be liable for any costs incurred or for any changes to arrangements or loss for cancellation .
You enter into a booking with us when we issue our confirmation invoice . If you then cancel , there will be cancellation charges . Initially this may only be a deposit , but can go up to 100 %.
You can make changes to your booking in certain circumstances . We make a charge for this . We can change and cancel your booking . We ’ ll pay you compensation in certain circumstances .
We are responsible to you for providing your holiday but there are legal limits .
We are a Member of ABTA and we provide protection for your money . For holidays which include a flight , your protection is provided under the terms of our ATOL ( Air Travel Organiser ’ s Licence ) and for holidays which include ferries or land-based arrangements only , the financial protection is provided by way of a bond held by ABTA ( Association of British Travel Agents .
N . B . Read the full terms below for more information and for other important rights and obligations .
1 . Our details
Premier Holidays Ltd , Building 1020 , Cambourne Business Park , Cambourne , Cambridgeshire CB23 6DW . Telephone : 08444 937 999 Email : customerservices @ premierholidays . co . uk . Registered number : 1791598 .
2 . Your holiday booking
A booking will exist as soon as we issue our confirmation invoice . This booking is made on the terms of this booking agreement and also the contents of the important information section , which incorporate any other restrictions and obligations . When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions .
3 . Paying for your holiday
When you make your booking you must pay a deposit . Deposit amounts may vary and we will advise you of the amount at that time . The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date . Occasionally , for certain types of bookings , the balance may become due earlier than this . If this is the case , you will be advised of this at the time of booking . If the deposit and / or balance is not paid in time , we shall cancel your travel arrangements . If the balance is not paid in time we shall retain your deposit .
4 . If you cancel your holiday
You , or any member of your party , may cancel your travel arrangements at any time . Written notification from the person who made the booking or your travel agent must be received at our offices . Since we incur costs in cancelling your travel arrangements , you will have to pay cancellation charges as follows ( see also the exception below ):
No of days before departure when we receive your cancellation
Amount of cancellation charges expressed as a percentage of the holiday price ( excluding insurance )
71 days or more |
Deposit only |
70 – 57 days |
50 % or deposit if greater |
56 – 43 days 75 % or deposit if greater 42 – 29 days 85 % or deposit if greater 28 – 22 days 90 % or deposit if greater 21 days or less 100 %
Flight only bookings are 100 % non-refundable .
Please note that if you were advised on any variations to your balance due date at the time of booking , then cancellation terms will also be varied to reflect this and you will be advised of this when you book . For example , holidays which include a cruise , and certain tour itineraries , will generally have an earlier balance due date and amended cancellation charges .
Note : If the reason for your cancellation is covered under the terms of your insurance policy , you may be able to reclaim these charges .
You can cancel your booking without paying cancellation charges if the performance of your package , or the carriage of passengers to your destination , is significantly affected by unavoidable and extraordinary circumstances . In such circumstances , we will arrange for your booking to be terminated and for you to receive a full refund . We will observe advice provided by the UK Foreign , Commonwealth & Development Office .
5 . If you change your booking
If , after our confirmation invoice has been issued , you wish to change your travel arrangements in any way , for example your accommodation , we will do our utmost to make these changes but it may not always be possible . Any request for changes to be made must be in writing from the person who made the booking or your travel agent . You will be asked to pay an administration charge of £ 50 per person , and any further cost we incur in making this alteration . You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible .
A ‘ change ’ is deemed to be a correction or an enhancement to the existing holiday . If you request major alterations to your holiday ( this includes , for example , changing dates of travel , substituting destinations or any other changes which significantly alter the original holiday ) this will be termed a cancellation and charges , as per clause 4 , will apply .
Note : Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100 % of that part of the arrangements .
You can transfer your booking to another person , who satisfies all the conditions that apply to this booking , by giving us notice in writing as soon as possible – this would normally need to be at least 21 days before departure . Both you and the new traveller are responsible for paying all costs we incur in making the transfer . We would advise you that airlines do not generally permit names to be changed on bookings and it may , therefore , not be possible to transfer your booking . In this case , your booking will be treated as a cancellation and you will be liable to pay the cancellation charges detailed in clause 4 .
If you alter any arrangements during your holiday ( for example , checking-out of the hotel early or returning a hire car early ) no refund for unused accommodation or services will be made . Where flights are not used , this is likely to result in all other flights on your itinerary being automatically cancelled by the airlines and we will not be liable for any losses or expenses you incur as a result of this .
6 . If we cancel your booking
We reserve the right to cancel your booking . We will not cancel less than 10 weeks before your departure date ( or after your balance is due if this is more than 10 weeks before your departure ), except for unavoidable and extraordinary circumstances , or failure by you to pay the final balance , or because the minimum number required for the package to go ahead hasn ’ t been reached . The minimum number required , if applicable , will be provided to you with the holiday description , along with the time limit for us to tell you if the package has to be cancelled .
Unavoidable and extraordinary circumstances means a situation beyond our control , the consequences of which could not have been avoided even if all reasonable measures had been taken . These can include , for example , war , riot , industrial dispute , terrorist activity and its consequences , natural or nuclear disaster , fire , adverse weather conditions , epidemics and pandemics , unavoidable technical problems with transport .
If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one ( we will refund any price difference if the alternative is of a lower value ).
144 HOLIDAY INFORMATION visit your local travel agent or call 08444 937 900