Letter from the Editor
In This Issue:
Letter from the Editor
1
Friedman Learning
1
Giving Back
2
Wedding Day WOW
3
Store Trainers
4
Co ng ra t u lat io ns to tho se wh o
re ce nt ly co m p let ed the ir o n lin e
Fr ied m a n Tr a in in g.
KJ Clark, Store
Tamika Rhodes, Store
KJ Clark, Store 20
Tamika Rhodes, Store 16
Teresa Vargas, Store
Kathryn Blevins, Store
Teresa Vargas, Store 8
Kathryn Blevins, Store 20
Nathan Alpers, Store
What’s really the importance of great
Customer Service? Who does it really affect? Well,
let’s think about that for a minute.
Great Customer Service is what will keep your
Customers coming back time and time again.
Customers are the reason we are in business.
Without their support, where would we be? So roll
out the red carpet and WOW your Customers.
And when we say Customers, does that only
refer to the folks entering our store doors? Nope. The
word Customer has many meanings to our
company. A Customer is anyone you serve. So your
Customer is your co-worker, your boss, and even
other
departments.
When we think about EVERYONE who is our
Customer and the importance of serving them well,
our idea of great Customer Service grows beyond
our store fronts. That is a WIN. Serving our internal
and external Customers excellently is HIGH
PRIORITY. There’s no stopping us, with such a large
team focused on Customer Service!
Nathan Alpers, Store 7
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