AUGUST 2022 ( CONT ) SEPTEMBER 2022
EDUCATION
Dealing with Difficult People
HYBRID
TUESDAY
AUGUST 30 , 2022 9:00AM -12:00 PM
It is hard to maintain your calm and not take it personally when your customer is being difficult or rude , yet that is what is necessary for business . This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution .
TOPICS INCLUDE :
• Understanding the difference between difficult vs . upset people .
• What makes a person difficult .
• Learn the skills to master managing difficult people .
• Learn the three stages of conflict and how to manage the customer .
• Quick tips on how to handle common hassles .
• 10 active listening tips .
• How to avoid escalation .
Plumbing Maintenance & Repair Pipes , Fittings , and Clean-outs
TUESDAY
SEPTEMBER 6 , 2022 9:00AM -12:00 PM
Pipes can break , drains can plug , and valves can leak . When trouble arises , quick and quality repairs are crucial — the plumbing system must work properly , both for convenience and the health of the community ’ s residents .
In your role as a maintenance technician , you ’ ll need to know about the pipes behind the walls of your apartment community . In particular , you ’ ll need to know what can go wrong with them , and how to make a few simple repairs . This class will teach you the essential components of pipes , fittings and cleanouts and how they impact your role as a maintenance professional .
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AUGUST 2022 TRENDS | 17