EDUCATION
SEPTEMBER 2021
NOVEMBER 15-18 , 2021 8:00 AM - 5:00PM
Certified Apartment Portfolio Supervisor ( CAPS )
This program ’ s curriculum emphasizes recruiting , retaining and engaging high-performing employees . You ’ ll also learn how to analyze and report property and portfolio financial results , conduct due diligence and community takeovers and oversee management agreements . Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor ( CAPS ) designation .
Modules Include : Client Services and Stakeholder Relations , Investment Management , Improving Asset Performance , Asset Evaluation ,
Talent Management , Contemporary Issues in Multifamily Housing
Presented by Rich George ,
Subject Matter Expert and co-creator of CAPS curriculum
$ 1,399 MEMBER
In-person / Virtual
$ 1,899 NON-MEMBER
In-person / Virtual
WEDNESDAY
SEPTEMBER 8 , 2021 9:00AM -NOON
HYBRID
WEDNESDAY
SEPTEMBER 14 , 2021 10:00 - 11:00AM
VIRTUAL
TUESDAY
SEPTEMBER 21 , 2021 9:00AM -NOON
HYBRID
Fair Housing for Maintenance Professionals
When your service staff interacts with residents , do they know how to deal with Fair Housing issues ? Help them understand what ' s legal and what ' s not !
Developed specifically with Maintenance , Housekeeping , and Groundskeepers in mind , this course introduces on-site service staff to Fair Housing regulations and prepares them for interacting with residents .
Topics include : Defining fair housing ; Interacting with residents ; What ' s legal and what ' s not ; General Do ' s and Dont ' s ; and much more !
TikTok for Multifamily Marketing ( Virtual )
Megan Orser , Game Changer & COO of Smart Moves
How have many brand campaigns passed 1 BILLION views ?!?!
TikTok is the fastest-growing social platform ever , and the window is still open for brands in Multifamily to get in on the ground floor .
Come learn from Smart Chick Megan :
• What TikTok is , and why it ’ s buzzing so much right now
• What is an influencer , and should you have one ?
• Best practices and why content is different from other platforms
• Who is rocking it at TikTok in Multifamily
Dealing with Difficult People
It is hard to maintain your calm and not take it personally when your customer is being difficult or rude , yet that is what is necessary for business . This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution .
Topics include :
• Understanding the difference between difficult & upset
• What makes a person difficult .
• The skills to master managing difficult people .
• Three stages of conflict and how to manage the customer .
• Quick tips on how to handle common hassles .
• 10 active listening tips .
• How to avoid escalation .
www . aamdhq . org AUGUST 2021 TRENDS | 13