members
TOGETHER
Parker Jewish Institute’s New Concierge
Call-Line Helps Families Stay in Touch
Parker Jewish Institute for Health Care and Rehabilitation has implemented a new
Family Call Center Call-Line Service to help family members connect with loved
ones who are residents or patients of the skilled nursing facility.
The new Family Call Center service enables families to stay in touch and informed at
a time when visitation is largely prohibited, based on state and federal guidelines, to
protect against the spread of COVID-19.
Members of Parker’s Admissions Department, as well as employees from the
Institute’s Social Adult Day Health Program, were redeployed to staff the new
center. They speak with callers about non-emergent matters, and direct family
members to the correct resource. The Concierge Call-Line Service had already been
in the planning stages, but Parker’s Administration moved the service forward as an
immediate way to help the Institute’s community navigate coronavirus.
The Family Call Center Call-Line Team can be
reached at 718-289-2888, seven-days-a-week.
The Parker team spoke with families of the
Institute’s patients and residents prior to
the service’s launch to inform them about
the new Call Center. Staff also told families
about the ability to spend time with loved
ones on FaceTime through Parker’s iPads.
Staff members walk family members
through the process of accessing the
technology so that they can visit virtually
with loved ones.
And through the help of Parker’s
Therapeutic Recreation leaders and
other team members, patients and
residents are ensuring the virtual
visits and conversations take place.
For example, one hospice patient
was able to speak with her daughter,
thanks to the assistance of a Parker
Therapeutic Recreation employee
who brought the phone to the
bedside of the patient, who
otherwise would have had
difficulty lifting the phone.
“During this time of social
distancing to ward against the
(See Parker Jewish on page 67)
66 Adviser a publication of LeadingAge New York | Summer 2020