August 2020 | Page 41

members TOGETHER The following is a letter from Beckey Batchelor to acknowledge care providers at The Manor at Seneca Hill: I wanted to share with you some of my thoughts on the global pandemic and how it’s being handled at The Manor at Seneca Hill, from a patient’s family perspective. During this time of uncertainty, the staff at The Manor have reached out to us, very consistently, daily. They have given us updates when something changes in protocol, my sister’s care plan, and even just to say no changes on their end but wanted us to know all is well. The staff does FaceTime calls with my sister to both my brother & I several times a week. It’s hard for her not to see us, and us not to see her. The calls are so fun, and we get to see each other! I am sure the staff have a lot to do, but they never rush us through our calls. Sandi has a second family at The Manor that she loves, and they love her as much as we do. The pandemic is very scary times, but I have peace of mind that every step of precaution is being done to ensure the safety of the residents. My heartfelt gratitude goes to each one of the staff members at The Manor for being essential and giving the very best of care to our loved one. Sincerely, Beckey Batchelor leadingageny.org 41