partners
TOGETHER
Comprehensive Healthcare Solutions
Supports Frontline Heroes Through
COVID-19 Billing and AR Assistance
COVID-19 has impacted the world
on both a global and personal level.
Among all demographics, the nursing
home and senior communities were the
most adversely affected. Administrative
staff in senior community settings were
faced with the incredibly daunting
challenge of protecting their patients –
the most vulnerable of the population
– with barely a roadmap to follow. Senior
communities faced new policy and
procedure practices countered by severe
staffing shortages, incredible shortages in
supplies and a mounting mortality rate. It
was a harsh and painful fight on the front
lines for those pioneers and innovators,
but the health care heroes battled on.
We put all our available resources toward ensuring that
nursing home staff would have total peace of mind that
their AR and financial issues were being handled with
the utmost importance during this time.
While keeping their focus on patient
care and safety, the heroes had little
space to deal with the tremendous
financial challenges and burdens that this
pandemic caused.
Our story is one of understanding that
our clients’ priority was caring for their
patients and that we could support them
by relieving them of all AR concerns. We
put all our available resources toward
ensuring that nursing home staff would
have total peace of mind that their AR
and financial issues were being handled
with the utmost importance during
this time. Comprehensive Healthcare
Solutions (CHS) and our team of billers
showed tremendous resilience and
stewardship to support our clients.
Resilience is defined by the capacity to
recover quickly from difficulties. For us,
that meant taking responsibility for our
clients’ needs despite the difficulties.
Many of our staff were in COVID-19
hotspots. Some were dealing with illness
and loss. Others were challenged with
child care arrangements. Working
together as a team with the lock down
and then social distancing restrictions
was another area of difficulty, yet our
team stood through the challenges with
incredible resilience and flexibility.
What did this pandemic teach us? It
highlighted for us that the resilience and
strength of our core values could pull us
through the darkest of
times and allow us
to reach beyond our
client base to support
others. We learned
about community and
sharing. Recognizing
the enormity of the
challenges facing
nursing homes, we at CHS brainstormed
how to extend our support to help this
community that is hurting. We saw the
need for temporary staffing to fill in for
staff on leave and the need for clarity in
dealing with the complexities and billing
coding due to COVID-19-related Centers
for Medicare and Medicaid Services
(CMS) 1135 waivers. To respond to
those needs, CHS opened a free support
hotline to assist nursing homes. We are
available to offer guidance and clarity on
1135 waiver billing codes in addition to
extra staff support to assist with billing.
We feel it’s the least that we can do – to
be there for the frontline heroes who are
sacrificing so much to care for our elderly
population.
36 Adviser a publication of LeadingAge New York | Summer 2020