• have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise .
So , before you sell any products to your clients , make sure that they meet all these requirements . Most importantly , make sure that they match any promises that you have made about what they will achieve . Don ’ t promise miracle cures or that someone will be pain-free if that isn ’ t certain ! Be clear about how your product should be used .
All services provided must meet all these requirements too and in addition :
• be provided with acceptable care and skill or technical knowledge ;
• be fit for purpose or give the results that you and the business had agreed to ; and
• be delivered within a reasonable time in cases where there is no agreed end date .
What is deemed reasonable in the context of the third of these points will depend on the service and relevant factors like public holidays , busy periods or the practitioner being on leave . Services would cover any treatment or consultation you offer .
So , what happens when a buyer isn ’ t happy or when the product was faulty ?
Generally , if the product is faulty the consumer is entitled to a repair , replacement or refund or to cancel a service . If the issue is a minor fault you can offer to repair the product . Where there is a major problem , your client is entitled to a refund or replacement . Your client can also ask for reimbursement for any damage or loss .
But let ’ s be clear , a client can ’ t expect a refund or replacement if they :
• misused a product in any way that caused the problem ;
• got what they asked for but changed their mind or saw it cheaper elsewhere ; or
• knew of or were made aware of the faults before they bought the product .
NatExpo
“ I have a dream that we can create a paradigm shift in healthcare that ripples into the health of the planet and its people , and it starts with you .”
Tammy Guest
Welcome to the revolution of career expos in the natural health profession ! NatExpo Liftoff is not just an event ; it ' s the liftoff , the moment when your professional adventure begins its ascent towards success . Set to redefine the boundaries of traditional career expos , this one-day event on Friday 9 February 2024 , at Mercure Sydney , is where your dreams take flight , and an extraordinary journey begins .
NatExpo Liftoff isn ' t your average career expo - it ' s the ultimate startup practitioner expo , a game-changer in the industry . It brings together 200 passionate practitioners , all in one room , all on one extraordinary day . It ' s not just an event ; it ' s a collective launch into the future of natural health .
Event organiser and business mentor , Tammy Guest , has meticulously curated a lineup featuring the best associations , booking systems , herbal and nutrition companies , distributors , insurance providers , invoicing solutions , tests , and IT experts . This expo is an unparalleled opportunity for you to connect with the industry ' s finest , helping you lay the foundation for a successful and impactful career .
“ Tammy will enlighten and inspire you to take action to change your business and therefore your life .” - Katrina Robertson
NatExpo Liftoff has been designed with you in mind - whether you ' re a Nat , Nut , Herbie , Praccie student , a fresh graduate , or someone seeking a triumphant comeback . It ' s the catalyst you need to launch your business with efficiency and confidence .
In just one day , walk into NatExpo Liftoff , explore every facet of your business , and choose the perfect resources to hit the ground running . This is your opportunity to redefine what you thought possible in our profession .
A portion of each ticket sale contributes to the pioneering Practitioner Assistance Program ( PAP ), providing ongoing online support , counselling , and professional debriefing . By attending NatExpo Liftoff , you ' re not just investing in yourself ; you ' re contributing to the empowerment of practitioners in our field .
Don ' t miss your chance ! Secure your ticket for NatExpo Liftoff at www . tammyguest . com / liftoff and prepare to launch your natural health career to new heights .
So , take some time to make sure you are complying with your consumer law requirements . This is much easier that having to deal with unhappy clients and lots of complaints .
Enjoy the holidays !