ATLAS' VALUE-ADDED SERVICE
ATLAS’ VALUE-ADDED SERVICE:
Risk Consultant’s Role And Client Approach
O
ne of the critical roles our
Risk Control and Claims
Management team initiate
on behalf of our clients is our
Client Consulting Services
(CCS), a value-added service with the sole
purpose of identifying the types of risks
our clients may face. The team serves as
a conduit to accomplish much more than
just safety inspections or assessments.
Comprised of a workers’ compensation
claims specialist, a property and auto
claims specialist, and six risk and safety
consultants, we provide over 75 years
of expertise in safety, health, and risk
mitigation.
It is important to note, not every insurance
agency or carrier has a risk control team.
Some insurance agencies and carriers may
only have one or two risk consultants on
their team locally, while other insurance
agencies and carriers have to fly in a
representative from their corporate
headquarters or use a third-party vendor
to fill the void. As for Atlas,
WE HAVE MADE
THE VALUE-
ADDED SERVICE
OF RISK CONTROL
AND CLAIMS
MANAGEMENT A
PRIORITY AND AN
ESSENTIAL PART
OF OUR BUSINESS
STRATEGY OVER THE
LAST 18 YEARS.
So much so, that we have the largest risk
control and claims management unit in
the entire state of Hawaii.
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Our client-focused approach is the
strategic identification, evaluation, and
prioritization of risks with an integrated
and economical application of resources
to reduce, monitor, and control the
likelihood and impact of unforeseen
events. Not only do we support our
clients through in-person meetings and
inspections, but we also provide digital
and technology-based resources to provide
a complete solution.
Our Risk Control and Claims Management
team works with clients in numerous ways
to tailor programs specific to their needs.
However, we regularly assist clients with
the following:
• Provide support and guidance
when an OSHA/HIOSH inspector
walks onto your property
• Discuss confidential risk/exposures
without the fear of insurance
premiums going up
• Manage the claim process to
ensure claims are being adequately
reserved and adjusted and devising
an aggressive plan to close each
claim
• Assist with catastrophic or
serious claims to ensure you are
represented properly
• Accompany the insurance carrier
during on-site safety inspections
to ensure recommendations are
reasonable and to assist with the
best cost-effective solution
• Provide value-added services when
the insurance carrier lacks and or
does not provide risk management
services
Our goal as a risk and claims consultant
group is to develop trusted relationships
by providing client advocacy. As we
evaluate losses and exposures of all
commercial insurance, we partner with
clients in developing a plan to address
these findings. We will also partner
and manage the relationship with the
insurance carriers based on a customized
service plan. In essence, we complement
insurance carriers by looking at all of
your business risks as it pertains to your
insurance program. Together, Atlas' Client
Consulting Services will properly equip
the overall insurance journey, as we are
dedicated to protecting the assets and the
future of your company. +
BY: JOEY BARROSO,
RISK CONSULTANT,
ATLAS INSURANCE AGENCY
CONTINUE READING ON PAGE 28
Joey originally began his career in
our Commercial Insurance, Property
and Casualty division. He brings
Corporate Wellness experience along
with professional experience in Human
Resources, Operations, and Retail.
Coupled with his client relationship
background, Joey sees his transition to the
Risk Control and Claims Management
unit as a natural path. He is OSHA
certified in both General Industry and
Construction. Joey has earned his
Bachelor of Science in Sociology and his
Master of Business Administration from
Boise State University. He is currently an
active member of the Building Industry
Association (BIA).