Atlas Insurance Magazine Atlas Insurance Magazine | Page 27

VALUE-ADDED SERVICE and have coverage • accompanying the insurance carrier during safety inspections to ensure recommendations are reasonable and to assist with the best cost- effective solution • providing services that the insurance carrier does not provide These are just some of the Value-Added Services, and there are much more. Atlas Insurance Agency’s Risk Control and Claims Management Team program of one or more policies that serve to mitigate the financial loss of claims. Based on my personal experience, both entities play an important role. Both usually provide risk/loss control and claims management services, but there are differences that should be recognized by the client. While working for an insurance carrier, my priority was to ensure losses did not exceed premiums. Much of the services provided were focused on prevention of losses, loss trend focus, and mitigating claim costs. This is why insurance carriers will always make losses a priority and will even make mandatory recommendations to clients to ensure action is taken to prevent, control, and reduce losses. The bottom line: this should be the ultimate goal for the client, insurance carrier, and insurance agency! However, it would be difficult for a client to obtain anything outside of this core service from an insurance carrier. This is where insurance agencies have learned to provide Value-Added Services—services that are outside the normal core service criteria. Also keep in mind, not all insurance agencies provide these Value- Added Services, but Atlas Insurance Agency has made it a priority and a part of our business strategy for the past 18 years. So much so that we have the largest consulting group on staff than any other insurance agency in the state of Hawaii. Valued Added-Services address unique issues and provide benefits that core services cannot. It’s really putting together a customized package for the client to address/control losses but to also meet other client needs and expectations. These Value-Added Services are deeply rooted in something that every client should receive from their insurance agency. It’s called Client Advocacy. Basically, it’s having the client’s back at all times. This is why Value-Added Services are an important consideration when selecting an insurance agency or broker. By selecting the right agency, it will allow the client to be more flexible when selecting their insurance carrier(s). So, no matter what insurance carrier you select, you will take comfort in knowing that your insurance agency has those services and more. Have the Atlas Insurance Agency team of experts by your side, as an advocate to ensure your business is protected and representing you at all times. We’ve got your back! + It means: • providing support and guidance when an OSHA/HIOSH inspector walks onto your property • accompanying a client to an OSHA/ HIOSH informal conference to help reduce and mitigate their penalties and fines • being able to discuss confidential risk/exposures without fear of insurance premiums going up • managing the claims process to ensure claims are being adequately reserved and adjusted, and having an aggressive plan to close each claim • responding when catastrophic or serious claim types occur and being there to ensure you are represented BY: VINCE MIYOI ATLAS INSURANCE AGENCY Vince Miyoi is Senior Vice President of Organizational Management. Prior to leading the current development and execution of Atlas’ comprehensive strategic organizational development program, Vince gained 15+ years of experience in Risk Management and Claims Consulting Services. In that time, Vince developed, implemented, and managed Atlas’ value-added services (Risk & Claims Consulting), which has gained respect in the insurance industry for being the best at client services with a 96 percent client retention rate. 27