ASSESSMENT CASE PAPER ANALYSIS / TUTORIALOUTLET DOT COM ASSESSMENT CASE PAPER ANALYSIS / TUTORIALOUTLET DO | Page 33

above influence layout decisions.
11. The largest contributor to productivity increases is
________________, estimated to be responsible
for _______________ of the annual increase. a.
management; over one-half b. Mr. Deming; one-half c.
labor; two-thirds d. capital; 90% e. technology; over one-
half
12. Which of the following is not true when explaining
why productivity tends to be lower in the service
sector than in the manufacturing sector? a. Services are
typically labor-intensive. b. Services are often difficult to
evaluate for quality. c. Services are often an intellectual
task performed by professionals. d.
Services are difficult to automate. e. Service operations are
typically capital intensive.
13. Three commonly used productivity variables are
________________. a. quality, external elements
and precise units of measure b. labor, capital and
management c. technology, raw materials and labor d.
education, diet and social overhead e. quality, efficiency
and low cost
14. Firm A operates 10 hours each day, producing 100
parts/hour. If productivity were increased 20%,
how many hours would the plant have to work to produce
1000 parts? a. less than 2 hours b. between 9
and 10 hours c. between 2 and 6 hours d. between 6 and 8
hours e. between 8 and 9 hours
15. A cleaning company uses 10 lbs each of chemicals A,
B and C for each house it cleans. After some
quality complaints, the company has decided to increase
its use of chemical A by an additional 10 lbs for
each house. By what % has productivity (houses per pound
of chemical) fallen? a. 0% b. 10% c. 15% d.
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