Articles-Thought Leadership 7 Ways to Shift Your Approach to Training | Page 4

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Talk to the end user.
Lawrence says that one of most important
conversations around organizational readiness
and change is the one you’ll have with the end
user. “As learning leaders and educators, we may
have a vision of what will be successful.
However, in the absence of having a
conversation with the end user, you may not
succeed,” Lawrence cautions.
Lawrence recounts a challenging module
implementation to emphasize the importance of
communication. “We have had tremendous
success with many of our EMR implementations.
But once we missed a very important step—
having a conversation with the end users to help
move them along the continuum of acceptance
of what was going to be their training
experience.” Lawrence explains that in moving
too quickly through their strategic initiative, they
failed to adequately prepare the learner. This
resulted in a missed opportunity to ensure that
the methodology would be successful. He adds,
“I offer this as an honest example of how our
best of intentions were not successful because
we missed some of the most important
fundamental conversations in and around
organizational readiness and change.”
“As learning leaders and educators, we may have a vision of what will be
successful. However, in the absence of having a conversation with the end
user, you may not succeed.”
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Be mindful of generational differences (and it’s not just millennials!).
There is a lot of discussion about how the
healthcare industry needs to approach the
education of the millennial employee differently
from other generations. Lawrence recognizes the
need to be cognizant of generational differences,
but cautions against making assumptions.
Lawrence explains, “We have to ask the same
questions of our millennial associates as we do of
any generation represented in the workforce.
We must continue the dialogue, even against
some of the social norms. Keeping
communication open with our associates of all
generations, in particular millennials, is vitally
important in order to be successful going
forward.”
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