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People first – the secret to Knowledge Management
Conclusion About the author:
With the development of a process orientated
operational website, and understanding the
importance of people and process in creat-
ing a successful decision support system, HQ
ARRC has taken the first steps towards build-
ing a methodology to drive coherence across
all areas of ‘knowledge’. The Central Staffs are
currently redesigning the ARRC’s in barracks
IM system, which presents different challeng-
es as the ARRC’s pre-deployment work is less
process driven with a greater focus on work
streams, projects and outputs. Concurrently,
the Central Staffs are trialling a concept to
develop branch and personal ‘terms of refer-
ence’; personal terms of reference will supple-
ment traditional job specifications. The terms
of reference seek to place an individual’s out-
puts/responsibilities with the context of the
ARRC’s business process, an internal network
and branch/HQ outputs, in order to provide
the context for an individual’s work. Terms of
reference provide an invaluable link between
people and process. Lieutenant Colonel Roger McNair,
British Army, is an experienced logistics
officer who has served on operations
in Bosnia-Herzegovina, Kosovo and
Pakistan/Afghanistan, and holds an MSc
in Logistics and MA Defence Studies.
He currently serves as the SO1 Coord
within the HQ ARRC’s Central Staffs and
is responsible for delivering cross-HQ
business applications.
About the Front Cover Photo
This picture of the Freedom Monument was
taken by ARRC Public Affairs photographer
WO1 Dan Harmer in Riga, Latvia during Exercise
ARRCADE FUSION in November 2015. AF15 was
the pinnacle training exercise for the ARRC in
2015 and the first deployment of the HQ to the
countries of Latvia, Lithuania, and Estonia.
According to a popular Latvian website, “The
Freedom Monument has been Riga’s central
landmark for almost a century. This 42.7 m tall
granite and copper work of art is a symbol of
the Latvian nation’s striving for freedom and
independence. The woman on top of the
monument is holding up three golden stars,
which represent Latvia’s historical regions of
Kurzeme, Vidzeme, and Latgale. The motto
“For the Fatherland and Freedom” is inscribed
upon the base. It was unveiled on 18 November
1935 and financed entirely from public dona-
tions.”(www.liveriga.com).